Viceroy Riviera Maya

Our team held our annual in-person retreat at the property, and it was truly a unique and memorable experience. We received top-notch service from the staff, including Pepe, who expertly managed our large group at the pool and beach each day. The hospitality team was equally impressive, assisting with spa appointments and organizing excursions off the property. The venue itself was magical, blending a jungle atmosphere with wild animals, all while maintaining an air of luxury and sophistication.

Really nice resort with friendly staff. The room was really comfort, we got a Royal Villa type room which had a private pool and both indoor and outdoor shower. The AC allowed the room to stay super cool which was appreciated. They provided anti mosquito products too which was necessary. Every day they cleaned the room and the pool. There was no shortage of bottled water, however we did need to ask everyday for it but delivery was always quick. The mini fridge was full of products but were a bit expensive, we weren't interested in any of them. The pool was nice but we had to ask every night for the temperature to be turned up, it got cold every day and even when the temp was turned up, it never got hot enough. The resort itself is quiet, it's pretty secluded and the drive in is pretty long. There's also a long walk inside the resort, some of the rooms are much closer to the beach than others. Next door was a larger resort that did get loud late at night with parties but the music would end around 10-11pm which was fine by us. Other neighbors couldn't be heard. Sometimes you'd hear people talking if they walked by but nothing annoying. Breakfast was the highlight for sure. The food was great at any time of day, but we looked forward to breakfast the most. Everything was fantastic - we highly recommend the Mayan Toast though, it was to die for. So tasty! Staff was always attentive and helpful at all times of the day. They knew our names and would provide anything we needed. Selection of food was good enough for the week long stay we had, I think any longer and we would've gotten a bit bored with the variety. There's almost nothing outside the of the resort, so you're kind of trapped. They do have different food style nights, like one night they had pizza/Italian pasta night. The resort also has a different restaurant that's a bit more fancier upstairs, we went one night and liked it a lot but one night was enough for us there especially at the price. The bar closes just before midnight, but their prices were a bit steep too unless you got the typical Modelo brand beers. They had some interesting local beers, but we're charging something like $14+ USD for each bottle. I was shocked by that. Cocktails were similarly priced to those beers, I preferred those but they weren't anything special. There was a really nice tequila and mezcal tasting event, be sure to call ahead of time to schedule it, but that was worthwhile in my opinion! Speaking of price, there is a weird mandatory gratuity added. I believe it was something like 16 or 18% added automatically to everything. Even the mini bar in the room. It is NOT included in the listed prices, this makes it very confusing. There was no opt out I was made aware of. And they also ask for additional tip, like at the upstairs restaurant. So that night, I think I paid BOTH the included gratuity PLUS additional gratuity because I hadn't really paid attention. This was weird to me, I was under the impression M

A stunning hotel located in lush rainforest. Simple personal check in, lovely secluded villas with plunge pools Special thanks to Joel and Edgar for looking after us, Jose and Pepe for looking after us pool side, and all the restaurant staff at the beach Would defiantly return

A real haven and oasis from the bustle of a vibrant coastal area. We had such a wonderful stay at Viceroy, where attention to detail is taken very seriously and the staff were so attentive and welcoming. I am also missing the best turn downs ever in particular, it was such a treat after dinner to get back to the villa with a ready for bed hug from housekeeping. The walk to breakfast was also an adventure, down the tropical pathways to the beach area, you get to appreciate the emphasis on guest privacy and the feel of being in a tropical forest, with waterfalls, monkeys in the trees and exotic birds flying all around. Whilst resting on a day bed after feasting at breakfast you get a most tropical secluded part of the beach and can watch the pelicans diving into the aquamarine sea looking for their breakfast. If we took an excursion or booked a dinner in Playa del Carmen, we just couldn’t wait to get back to our hotel and relax with a drink at the bar playing games. The Viceroy and its staff does not disappoint and we feel it gave us the best of this part of Mexico.

Exactly what a luxury boutique experience should be. With only 40 rooms, this intimate resort delivers a level of personalized attention that larger properties simply can't match. Our spacious villa exceeded all expectations, offering the perfect blend of luxury and privacy. The thoughtful layout and design made it feel like our own personal sanctuary within the gorgeous resort grounds. The food was fantastic. Special mention must go to Carlos and Victor, whose outstanding service at the Coral restaurant elevated each dining experience to truly memorable. Their attention to detail (like our wine preferences) and genuine warmth made every meal feel special. Like I said, the service exceeded all expectations. With just 40 rooms, the property maintains an exclusive, intimate atmosphere that made us feel like valued guests rather than just another room number. My wife and I spent 7 nights here and I can honestly say we're already dreaming of our return. If you're looking for a perfect blend of luxury, privacy, and personalized service in a boutique setting, you can't go wrong. This is Mexican hospitality at its finest.