My wife and I stayed at the Banyan Tree Mayakoba Resort for a relaxing get-away for five days. This was our second stay within 12 months and the experience, like last time, was amazing. The atmosphere at this resort is truly breathtaking with its stunning design built into the rain forest. We were fortunate to receive a room upgrade and stayed in the beach villas with its private pool and jacuzzi over looking the Gulf of Mexico. Everything about our experience was first rate. From the time we arrive to the time we are dropped off at the airport, our concierge service team of Juan and Rene takes care of us to ensure our experience remains at a high level. They are so professional, appropriately attentive, friendly and make great suggestions. The Spa is world class. The breakfasts at Orient are very good - try the Mexican Coffee! Great restaurants and bars. The staff are all incredibly friendly and gracious. Not one person goes by without a hello - “Ola!” The manager, Rafael, was wonderful. This is hospitality at its best!
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