Hotel in zona DaniSailing, Playa Del Carmen

Il servizio presso la reception/lobby è fantastico, utile e amichevole. Anche nella piscina, il personale cerca di fare il meglio come molte persone ordinano e penso che hanno bisogno di più personale per servire tutti. Tuttavia, al ristorante La cocina per colazione e cena al ristorante Sushi: il servizio era piuttosto lento, anche alcuni piatti erano stati dimenticati e abbiamo cancellato, alcuni cibi arrivati freddo bisogno di migliorare il servizio da tavola. Non ho apprezzato che la maggior parte delle attività settimanali programmate avesse bisogno di un dollaro aggiuntivo. Ci serve un posto di spiaggia adeguato per camminare. È divertente avere un'arcade per un divertimento extra.

L'aspetto dell'hotel è ok, ma non penso che sia quattro stelle, quasi Samsung.E super umido, anche le scarpe di carta messe nel bagno sono sottili, cioè con la mano intorno a un senso di umidità.L'intera stanza è umida e ha un odore molto scomodo. Il servizio è ancora buono, la lavastoviglie sono spazzate, qualcuno può riparare meno di dieci minuti.

Ottima struttura e molto buona attenzione all'ospite. Per quanto riguarda la pulizia hanno le sedie di spiaggia che sono spruzzate . La cena è eccellente. Per il prezzo credo possono dare un vino di migliore qualità senza bisogno di coprirlo in più.

La mia esperienza non è stata molto positiva, soprattutto per il personale del receptionist, Mi hanno fatto pagare due volte per il mio soggiorno, anche se gli ho mostrato che ho già pagato online, hanno insistito che paghi di nuovo, prima di accedere alla stanza e non hanno ancora ricevuto il rimborso per il secondo pagamento La stanza è molto bella , pulita e confortevole ! Ci hanno accusato di utilizzare alcune attrezzature, anche se era in accesso aperto e nessuna notifica indicava che si tratta di un servizio di pagamento, Il colazione è in sottosuolo per dire il meno, Il posto è vicino ai parchi di Xplore e Xcaret si può scegliere di camminare (30 min) o prendere un taxi che vi costerà 20 dollari per 7 min Ma è abbastanza lontano dal centro città di Playa del Carmen, avrete bisogno di prendere un taxi, costa almeno 20 dollari, o si potrebbe camminare per 40 min Questo hotel ha un potenziale molto elevato, se il personale del servizio di ricezione sarebbe più amichevole, e più utile, e se potesse fare un piccolo miglioramento al colazione

Main Point: Set expectations low for service and do not trust anything to be guaranteed regardless of what is advertised or written. Impressions review: my wife and I were super excited to visit this resort after the amazing reviews. The rooms, pools, and resort itself was good eye candy, and the food on the impressions side was delicious and significantly better than the Moxche side (which quite frankly isn't even worth eating). Unfortunately that's about where the pros end. The service leaves a lot to be desired. Multiple instances of resort staff simply forgetting a request or order (e.g. we ordered drinks at seaside for lunch and repeatedly reminded the waitress, and it never arrived). The list of benefits advertised is also not all true. Examples from my stay. Benefit: Twice daily refreshed in-suite mini-bar. Reality: room was only cleaned and not restocked for 3 days. Benefit: complimentary laundry service Reality: room was missing the laundry bag and form required to use this service. For the entire week's stay. Over a dozen requests and was never done. Benefit: Butler service Reality: sometimes useful but it's 3 butlers split between 100+ rooms. The attention to detail was lacking, and they got my dinner reservation wrong, causing us to nearly miss out on a meal altogether. The stay wasn't all bad and we did enjoy the food, the pools, and some of the activities. (So basically the non-service dependent aspects) Just be warned that 5 star luxury service (or rather any service really) is definitely not guaranteed. The management team also doesn't care much for service recovery so escalating any issues will usually be met with disgruntled staff who probably won't be able to resolve anything anyways.

Grande complesso con diverse piscine e punti ristoro, anche se alcuni servizi non sono disponibili a causa del covid. Personale generalmente disponibile e gentile, un signore al concierge non era il massimo ma il direttore era fantastico! La spiaggia aveva molto spazio, posti a sedere e personale disponibile per il servizio bevande. Nel complesso un bel posto dove stare!

朋友給我安利了大名鼎鼎的Xcaret水上樂園，聖誕節的酒店價格貴得離譜，尤其是Xcaret旗下的酒店，所以這次除了住這家Xcaret Mexico（下稱X）以外，另一家是中國遊客不太多的Iberostar Quetzal （下稱Q）。Q酒店的價格不到X酒店的一半（當然X酒店包含了遊樂園門票，值不值自己算）。相對於國人如雷貫耳、硬件設施、風景更勝一籌的X，我更推薦Q 環境： X酒店就是國人熟悉的五星級酒店，房間大，設施新，硬件沒得説。沙灘很有特色，有種阿凡達懸浮山的感覺，海灘一多半是礁石，一小段沙灘，水質超好。X是花園，Q是叢林。 餐飲服務： 如果衹住了X酒店一家，我可能會覺得還不錯，可惜我住了Q酒店。相比之下Q酒店有種賓至如歸的感覺，服務員更開心隨和，酒水敞開了喝，自助餐新鮮花樣多、基本不用等位，聖誕那天大龍蝦、生蠔暢吃，一點不帶吝嗇的。相比之下，X酒店的服務員都是一副公事公辦的感覺，自助餐人不多也要等位，看着地方大其實吃喝花樣少。 還預約了Xin Gao日式餐，期望值別太高，娃點了個前菜是什麼什麼rice，上來的是一碗白花花的米飯！我點個刺身，沒上芥末，服務員説不好意思，今天沒有芥末了，給您泡薑片是替代芥末的 活動： 去Xcaret旗下的樂園非常方便，20分鐘一班。酒店有免費送機，需提前一天預約

This resort is, not unexpectedly, a complete paradise. But what is exquisitely special is the warmth and inclusion of the staff. If you are lucky enough to arrive on a beautiful day, like we did, you'll take a short boat ride along the small river to meet your butler who will accompany you to your suite. Our primary butler was Gaby. She attended to our every need -- from making our reservations to small surprises. She worked seamlessly with the other members of the team to arrange transportation, too. Our suite was impeccable. The most gorgeous, toes-in-sand view of the ocean, a plunge pool, and daily beach set up, always ready for us. Our beach attendants were perfectly attentive. We enjoyed complimentary snacks each day from cucumber with tamarind to churros and caramel. Beach menu and service were similarly impeccable. The spa has a remarkable river view with welcoming staff and an assortment of offerings. A 90 minute massage is the perfect start to a stay! There is no end to the dining options as you can pick from Rosewood's offerings or the adjacent properties. The primary breakfast spot is a highlight of the property. Like many of the other options, it offers a gorgeous pool and river view. We had amazing service here from the hostess to the servers each charming in their own right. The Continental breakfast is excellent, but don't miss the menu offerings either. My spouse and I argue over which dish is the best, but do your best to try them all! The Heuvos Divorciados is delicious but the traditional pancakes are also just right on a rainy day. For dinner on property, one highlight was Agave Azul. It offers sushi but so much more plus a fantastic river view. You can also dine at Zapote Bar and enjoy live music and inspired, fresh cuisine. Truly a not-to-be missed adventure is La Ceiba Garden and Kitchen, a community dinner offered Wednesday and Saturday in the stunning greenhouse. The scenery is beautiful, but what is most remarkable is the way in which the staff (we were hosted by Sylvia whose enthusiasm and warmth are absolutely contagious) folds you into the moment and welcomes your visit to the culture of the evening. It is truly a sensory experience -- fresh herbs scenting the air, a fire pit in the distance, the chef (Jonathan Alvarado! I hope to enjoy his meals again soon), sous chefs, hostess and other attendants circulating and sharing their enthusiasm for the cuisine and culture they are sharing, the musicians strumming and meeting the moment of the celebration. If all of that wasn't enough, we were lucky enough to have our dinner on the night that wine importer Mary Taylor was visiting, offering her wines, and sharing her own story. It is appropriately adults only but goodness it was a shining star experience. The beach does have sand whales in the distance but the water in October was warm and clear, very little seaweed, and a perfect ripple to the ocean. We are beach, not pool, people but both