Hotel Las Madrigueras

Very quiet hotel, nice pool, but spa and fitness are not 5star hotel quality

Ideal if you’re just there for the golf. The first 5 star hotel I’ve used with a ‘minimum staffing policy’, I perhaps appreciate the staffing difficulties over a holiday period, however all available staff had a positive and efficient manner, however, to expect one member of staff to serve drinks (and producing the drinks) on the veranda most evenings, catering for some 20 guests, with 20/25 minute waits is totally unacceptable for any hotel and certainly not one rated at 5 Star. The management, also when confronted with a dinner table booking debacle stated, ‘we don’t make mistakes’, effectively calling a logistical professional with 30 years professional service ‘a liar’. The hotels location ‘on a golf course’ must certainly be a plus, however it’s also adjacent to a large derelict, ‘awaiting development site’ which, in the main is well screened from the hotel, however it’s close vicinity to ‘lessor accommodations’ you are subjected in rooms close to the boundaries the party sounds until 3am associated with las Américas, exactly what we we trying to avoid. If you have experienced Glen Eagles, Langholm, Dubai, New York, Sydney and Las Vegas, Wynn and the like 5 star experiences, you will be disappointed by the service and attitude of this establishment. If a hotel’s senior management have a ‘we don’t make mistakes’ attitude, there is no hope.

Superb resort and golf course. Nothing too much trouble. Staff remembered us from previous visit Buggies in the basement so bulbs straight on and out the back gate onto the course. Fantastic if you’re getting a bit older. Very nice pool with bar. Superb lunch menu