Tesoro Hotel Zakynthos

Tesoro Hotel - Extremely Poor Booked a late holiday all inclusive at Tesoro Hotel, Tsivili, Zante. From the initial overview things seemed fine as it was clean and the weather was good. Then the cracks started showing. There was supposed to be an evening entertainment programme at the adjoining hotel which covered the "all inclusive". It simply did not happen. The food. Where do we go with this one? On arrival I advised the receptionist and TUI rep of certain allergies. I was informed that the kitchen staff would be made aware to try and ensure thar there was something to have. One evening my options were left at chips and cold spaghetti as everything else contained the two allergens I was up front about. The food throughout the daily meals was clearly reheated on a regular basis, and the selection was abject at best. Definitely the worst buffet options I have ever encountered for an all exclusive holiday. Booked a double room but the bed was made up of two singles pushed together. Now I can get this, but the bedding itself was also for single beds which isn't great for a couple. Also seen one of the most vile things. The first time the shower was used the towels were taken from under the sink where the hotel placed them. I heard my wife shout in anger and disgust. The so called clean white towel had soiling on it. Now whether some prankster that was in the room before us had left this and the hotel had not refreshed the towels prior to our arrival or something else I will never know. Disgusting. I know it's the end of the season and the staffs attitude reflected this. Little to no engagement, constantly on their phones where customers were there to be served. Even noticed one nibbling on chips from the buffet at dinner time in front of guests. There is nothing that can be done for pubs and restaurants closing down and not being available at this time of year, but when you have paid your hard earned money to TUI for a well deserved holiday the very least you would expect would be the hotel you are in to be functioning properly. Value for money has absolutely not been the case for this holiday.

Consider there was a lot of red flags from previous comments this was much better than expected. The staff were very polite and helpful. The rooms were spacious and the beds and pillows supper comfortable. The food was varied and a good selection. There is no entertainment which is a shame but just a short walk away and you are amongst restaurants and bars. There is a sister Hotel Altura opposites which has entertainment. The only thing I would have liked to have seen is more Greek themed entertainment. The resort cater for the British, which to me reminded me of Butlins and so not my cup of tea. Some of the bars were the same. I prefer something more authentic but that's just a personal preference. Wouldn't go in October again as the humidity with the hot and cold air brought in lots of flies and mosquitos. All in all though had a good holiday. The capital is beautiful and St Nicholas Bay.