Recensioni su Club Bamboo Boutique Patong Beach Resort

Four of us stayed at this hotel for different durations. My friend and I each booked a Grand Deluxe Room for 14 nights, while the other two opted for Standard Rooms for 10 nights. The Grand Deluxe Rooms were located next to each other on the first floor, overlooking the pool. While the pool area appeared pleasant from a distance, closer inspection revealed that it was outdated, with the sunbeds in poor condition. My room was spacious but featured two extremely hard single beds pushed together. The decor was dated but the worst aspect was the bathroom - it was in shockingly poor condition and extremely dirty. The shower head leaked water all over the bathroom wall when in use, causing it to run down the door frame and seep into the bedroom. To prevent slipping, I had to place a towel on the bedroom floor to absorb the water (pic attached). The bathroom itself was filthy. The bathtub's drain was clogged with leftover soap from a previous guest (pic attached). The sink was coated with scum, indicating it hadn’t been cleaned in a long time. Dirt was piled up in the corners of the bathroom floor, which was stained with mould and watermarks. The sealant around the bathtub was heavily discoloured and dirty and could have been easily cleaned with bleach (pic attached). The enamel at the base of the tub was peeling, making it uncomfortable to stand on while showering. The toilet was even worse, covered in mould and clearly neglected (pic attached). Despite raising these issues with the front desk (who were all charming and very friendly) multiple times and requesting a thorough clean, nothing improved for the first week. After escalating the issue for the third time and showing the team the state of my bathroom, they promised to deep clean it the following day. They also offered me an alternative room, which I accepted. The second room was an improvement, but it soon became clear that the housekeeping staff did not genuinely clean the rooms or bathrooms. They only made the beds and replaced towels daily. My second room’s bathroom was not cleaned once during the entire week I stayed there. The other three rooms occupied by my friends were in similar condition - tired, worn, and inadequately cleaned. This was far from what we expected. Although this hotel is rated three stars, its standards fell far below expectations. The rooms that are shown did not match what we experienced. The property is in dire need of refurbishment and a comprehensive deep clean, as its current state greatly detracts from the overall experience.