Patong Bay Hill Resort

Questo albergo è stato fantastico! So che ci sono alcune recensioni negative sul servizio. Tuttavia, abbiamo davvero apprezzato il nostro soggiorno. Gli autobus navetta per la nostra camera sulla collina erano attivi 24 ore su 24 e arrivavano entro 5 minuti dalla nostra chiamata. L'hotel offre anche navette per la spiaggia di Patong che ci hanno fatto risparmiare un sacco di soldi sui trasporti!

È un po' difficile chiamare la navetta, anche se il personale fa davvero di tutto per andare a prendere i clienti Bella vista dalla nostra camera

Nuovo hotel, la stanza è abbastanza grande, vale la pena pagare. La posizione sulla collina non è un problema, il problema sono i loro servizi, il check-in non riesce a trovare la prenotazione. il personale non aiuta nulla anche se mostro il voucher dell'hotel. aspettando mezz'ora per il check-in. Dalla hall alla camera devi prendere la navetta senza aspettare troppo a lungo, ma quando vuoi partire dalla stanza alla lobby aspettando circa 30 minuti senza l'aiuto del personale, non amichevole.

It was a wonderful and amazing trip for staying at Patong bay hill resort 2 nights. The staffs and receptionists were very nice and welcoming. They’re always smiling and greeting us when we meet. It made us feel comfortable to ask questions or any suggestion about attraction in Phuket

Hotel feels very dated and poorly designed. From the moment you walk into the lobby which is carpeted with AstroTurf, you feel like you are in a 2* motel. The rooms are extremely far from the “reception” so you have to wait for a buggy to pick and drop you off each time. They try to charge a 2000B holding fee when you arrive, which I didn’t in cash have so had to leave my passport. The rooms are honestly oversized for no good reason, the sofas are like cardboard coated with hard plastic. Shower was only luke warm, I complained 3 times and the maintenance man came and claimed he repaired it only for me to endure another Luke warm shower. Tbh, I came here expecting a relaxing getaway - in the end I had to book another hotel elsewhere and check out after 2 nights. I’d very much avoid.

when we arrived there was no air conditioning in the room , we waited 2 hours in a very hot room to change the room for us , They were trying to fix it and didn't care about us ... the shuttle service is bad as well .

The room came with pool access shared by 4-5 rooms only and an amazing sea-view. The most amazing part was a bar ( part of the property ) which faced our room and they start playing songs in the evening. This gave a very cool private party kind of ambience. The room was spacious and the staff was really helpful. Our room was on hill top and hotel runs shuttle service throughout the property. Overall I highly recommend booking this property for your stay in Phuket.

*WARNING BAD SERVICE* The hotel is had very messy lobby, it is hard to find at first. To get into the room you need shuttle as well as to go back. It is very inconvenient, you need to anticipate 10 mins extra before and after on busy hours. The shuttle bus is unsafe and dirty, always dropping off other people’s before you. Then once at your building there is no lift and you have to walk 4 floors. The room is very old school, there are microscopic shampoo and body lotion that couldn’t even be enough for a child. Imagine for a couple.. the bed is on wheel and not stick to the wall. Constantly moving while sleeping. There is 10 towels but only enough soap for half a shower. Pseudo 5 star hotel rating with no iron in the room. They purposely do it to upswell iron service 50baths per pieces. That’s a joke really. I have forgot one T shirt because they were giving me so much pressure for check out. Therefore once I was in town I called them 3 times to know if they found my t shirt. They said it was no T shirt when It was 100% sure it was in the room. I decided to go back in the hotel from city center and ask them in person they kept saying they didn’t find any T shirt. I had to insist to receive shuttle access back to do the room and find myself the cleaning lady which made my room for her to tell me she had a my belongings. No communication from cleaners while finding lost item and even worst no one aiming to really help you from front desk. BAD EXPERIENCE not even during busy period.

This hotel is not what you see in the photos. The place is rundown. Shower was missing the sliding door so the entire bathroom got wet when showering. Toilet seat wasn’t tightened down, shower nozzle is not adjustable, I had bugs coming from the sink when I turned on the water, air conditioning units weren’t clean which made me sick, bed is advertised as a king but was two twin bed pushed together which when I slept in the middle the beds would separate. Towels were stained. The room is huge with a lot of empty space and furniture that is in bad condition. You’ll need to take a shuttle to and from your room. It’s a hit and miss when you order the hotel shuttle if they show up. You have to put a deposit down when you check in, you can either pay or have them hold your passport for your stay which was a bit unusual and not advertised. The location isn’t the best especially if you’re going for the nightlife and beaches.