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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.2/5
Molto buono
151 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.1
Strutture e servizi4.2
Servizio4.2
Pulizia4.3
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Tutte le recensioni(151)
Recensioni positive(131)
Recensioni con foto/video(68)
Proprietario simpatico(50)
Ottima colazione(33)
Piscina meravigliosa(31)
Magnifica vista sul mare(19)
Aria condizionata così così(10)
Con piscina a sfioro(7)
Vicino alla spiaggia(7)
Ideale per bambini(6)
Recensioni negative(20)
Iden Cee
Camera Ospiti (2 letti)
Soggiorno: ago 2024
Solo
3 recensione
3.5/5
Pubblicata: 12 set 2024
This is a review I would have wanted to see before going. Let’s start with the good: the resort is stunning. Very aesthetically pleasing the lights trees and structure. The resort is big so they have pretty little cold carts to take you around the resort that are on call by simply dialing reception. The staff is responsive which is a perk and everyone smiles and is kind. The attitude is a huge plus. You will like that.
Now the bad: it will shock you how quickly the room will become completely wet if you turn off the air conditioning. Unfortunately the AC is turned on super low meaning ice cold. As a result difficult to stay in the room without a sweater and socks. The bathtub also wasn’t working properly (drainage) therefore after freezing at night can’t exactly heat up from a nice steamy bath. The shower is okay though If you learn the dials. So I opted for long hot showers but the bathtub was part of my rest time and couldn’t do it. There was no compensation for this events but The staff did offer to change the room but the only available room was deep down on one of the ground floors with not much light and lots of stairs and no view. I opted out of it. The beach: You should know if you think the beach is connected to the resort it isn’t. You’ll have to exit the resort and cross the road to get there. Make sure you carry shoes as it’s a rough sand beach. It’s not the smooth white sand beach I somehow thought it would be but it’s fairly on the cleaner side in comparison to others. If white find sand clean beaches are what you want this isn’t it. The beach is nice to look at from the room though. There is no free minibar etc like other five star restaurants offer so prepare for that. As it’s a resort it will also cost much more than a normal shop. So here is an honest review. Really nice staff,pretty views. Facilities are okay like casa boho was a nice bar.
This is what I wish I read before going so I prepare my mind: I left earlier because I just couldn’t relax like I had hoped. Enjoy!!
Traduci
6/9
Risposta dalla struttura: Dear Iden, thank you for sharing your detailed review of your recent stay. We’re delighted to hear that you enjoyed the resort’s aesthetics and our friendly staff. Your compliments mean a lot to us!I’m sorry to learn about the issues you faced with the air conditioning and bathtub, as well as the beach access. Your feedback is invaluable, and we will address these concerns to enhance our guests' experience.We appreciate your honesty and hope you might consider giving us another chance in the future.Best regards,Utsah Sehgal. Director of Operations.
Utente ospite
Camera per Famiglie (2 camera/e da letto)
Soggiorno: lug 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 6 ago 2024
Nice envitoment. Staff are friendly. Breakfast is good. Recommend.
Traduci
Risposta dalla struttura: Dear Guest, thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our environment, found our staff to be friendly, and liked the breakfast. Your recommendation means a lot to us, and we are grateful for your support. We look forward to welcoming you back in the future! Thanks, and regards. Utsah Sehgal, Director of Operations.
Utente anonimo
Camera per Famiglie (2 camera/e da letto)
Soggiorno: mag 2024
Famiglia
2 recensione
4.5/5
Ottimo
Pubblicata: 5 giu 2024
Our room was clean and neat. We were amazed at how fast they cleaned the room when we left for breakfast and went out for some activities. The staff were friendly, helpful and cheerful. They made us feel v welcomed. We loved the room, the pool, the seaview (right in front of the pool) and it also caters to Muslims as halal food was served during breakfast. It was nice that we managed to capture the sunset. However , the only drawback is its distance away from the town but they have a free shuttle to and fro so not to worry. Overall, we loved it and highly recommended to stay at the resort!
Traduci
Risposta dalla struttura: Dear Guest, thank you for sharing your delightful experience with us. We are thrilled to hear that you enjoyed your stay and found the room, pool, and sea view to your satisfaction. It's wonderful to know that our staff made you feel welcome and that you appreciated the halal food options at breakfast.We are glad you were able to capture the beautiful sunset and make use of our free shuttle service. We understand the distance from the town can be a drawback. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Thanks, and regards. Utsah Sehgal. Director of Operations.
Utente ospite
Camera per Famiglie (2 camera/e da letto)
Soggiorno: mag 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 4 giu 2024
We booked a family room, nice and comfortable stay. Breakfast was good buffet too. Staff friendly and we had to call buggy when we we want to go out from room due to slopes, service usually very quick after we call guest services. Good hotel!
Traduci
6/7
Risposta dalla struttura: Dear Guest, thank you for your positive feedback! We are delighted to hear that you had a comfortable stay in our family room. We are glad that you enjoyed the breakfast buffet and found our staff to be friendly. Our team works hard to ensure that all guests have a pleasant stay with us. We appreciate your recognition of our quick buggy service as well. Thank you for choosing to stay with us and we hope to welcome you back in the future! Thanks, and regards. Utsah Sehgal. Director of Operations.
Calvin Zhao Yee
Camera Piccola (letto a due piazze, con piscina)
Soggiorno: apr 2024
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 14 mag 2024
Service was great, staff was friendly and nice! The room was better than expected! Highly recommended Casa Boho restaurant, great food & music, beautiful sunset to watch too
Traduci
Risposta dalla struttura: Dear Calvin, thank you for your kind words! We're thrilled to hear that you had a great experience with our service and staff, and that you found your room to exceed your expectations. We're also delighted that you enjoyed Casa Boho restaurant's food, music, and beautiful sunset views. We look forward to hosting you again at the resort. Thanks, and regards. Utsah Sehgal. Director of Operations.
Adam
Camera Ospiti (letto a due piazze, con vista sul mare)
Soggiorno: set 2024
Solo
1 recensione
4.2/5
Molto buono
Pubblicata: 9 nov 2024
Not a bad stay. However the beach is quite rocky and the properties restaurants are below average. All round fantastic service and beautiful amenities but left a little to be desired.
Traduci
Risposta dalla struttura: Dear Adam, thank you for sharing your thoughts about your recent stay with us. We’re thrilled you enjoyed our service and amenities!Regarding the beach, while the rocky shoreline may differ from sandy shores, it is actually home to one of Phuket’s best reef areas, offering fantastic opportunities for snorkeling and discovering local marine life. We hope you’ll get a chance to experience it on a future visit!We appreciate your feedback on our dining options and will work to enhance these offerings for an even more satisfying experience next time.Warm regards,Utsah Sehgal. Director of Operations.
Utente ospite
Camera Piccola (letto a due piazze, con piscina)
Soggiorno: set 2024
Coppia
8 recensione
4.0/5
Molto buono
Pubblicata: 8 ott 2024
Very nice resort with a good pool and great food options. Casa Boho - very handy for evening drinks. Unfortunately the gym was poor, especially for avid fitness fanatics who enjoy a workout on holiday. The service was very poor in places especially at breakfast, where it seemed routine to sit guests at a table then disappear before taking tea and coffee orders. Good hotel, but better options out there for sure.
Traduci
Risposta dalla struttura: Dear Guest, thank you for taking the time to share your experience during your recent stay at our resort. We are glad to hear that you enjoyed the pool and our dining options, particularly Casa Boho for your evening drinks.I apologize for the issues you encountered with our gym facilities and the service during breakfast. We strive to provide excellent service throughout our property, and it's disappointing to hear that we did not meet your expectations in these areas. Your feedback regarding the breakfast service has been shared with our team to ensure we address these concerns promptly.We appreciate your input as it helps us identify areas for improvement. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more enjoyable experience.Thank you once again for your valuable feedback. Thanks, and regards. Utsah Sehgal.
Utente ospite
Camera Ospiti (2 letti, con vista sul mare)
Soggiorno: ago 2024
Famiglia
2 recensione
4.0/5
Molto buono
Pubblicata: 2 ott 2024
The Hyatt Regency is a beautiful resort with stunning infinity pools, mouth-watering food and delicious drinks. The rooms are spacious and clean with a large balcony that you can enjoy. Staff were always incredibly efficient at bringing things to the room too.
Unfortunately, there were a few drawbacks to this trip. The check-in and check-out process was a little disheartening. Even though we arrived a little early, no one really welcomed us and when we approached the check-in counter, we were told check-in is at 3pm and told to just sit and wait. All other hotels, have been so welcoming with a drink and the option to use any of the facilities while we waited. Sadly, this time it was not the case. With our check-out process, we had requested and confirmed a late check out at 1:30pm, but at 12pm, the reception were calling us to check-out. Additionally, we often found the floor of our room wet due to the weather conditions.
Traduci
Risposta dalla struttura: Dear Guest, thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful surroundings, infinity pools, and the spaciousness of our rooms. It’s great to know that our team’s efficiency in delivering to your room enhanced your stay.However, we sincerely apologize for the shortcomings you experienced during your check-in and check-out process. It is disappointing to hear that you were not warmly welcomed or provided with access to our facilities upon arrival. Your comments about the miscommunication regarding the late check-out are also concerning, and we will address this with our team to ensure it doesn’t happen in the future.We also understand the challenges posed by the wet conditions and how it affected your comfort in the room. Please rest assured we are continually working to mitigate such issues.Your feedback is invaluable to us as we strive to improve our services, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards, Utsah Sehgal. Director of Operations.
Utente ospite
Camera per Famiglie (2 camera/e da letto)
Soggiorno: nov 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 7 gen 2025
The hotel was nice and comfortable. We have spent great holiday there.
Traduci
Risposta dalla struttura: Dear Guest, thank you for your kind words! We're delighted to hear you had a comfortable and enjoyable holiday with us. We look forward to welcoming you back in the future! Thanks, and regards. Utsah Sehgal. Director of Operations.
Ben Nicasius
Camera con Letto King Size e Vista sull'Oceano Accesso Club
Soggiorno: lug 2024
Famiglia
7 recensione
4.7/5
Fantastico
Pubblicata: 15 ago 2024
Was a wonderful 2 nights stay.
Staff were very accommodating n cheerful.
Didn't get to enjoy many hotel facilities as we had arranged outside activities.
Breakfast was good.
Traduci
Risposta dalla struttura: Dear Ben, thank you for sharing your experience with us! We’re delighted to hear that you enjoyed your stay and found our staff accommodating and cheerful. It’s great to know that you had a good breakfast, even though you were busy with outside activities.We hope to have the pleasure of welcoming you back in the future to explore more of our resort. Thanks, and regards. Utsah Sehgal. Director of Operations.
smgat
1 Letto King Size con Terrazza e Idromassaggio
Soggiorno: apr 2024
Viaggio con amici
18 recensione
4.0/5
Molto buono
Pubblicata: 27 mag 2024
Nice view that's is
Traduci
Risposta dalla struttura: Dear smgat, Thank you for your kind words! We are glad to hear that you enjoyed the resort and its view. We hope to get another opportunity to serve you. Thanks, and regards, Utsah Sehgal. Director of Operations.
Yingwah Cecilia
Camera Ospiti (letto a due piazze, con vista sul mare)
Soggiorno: mag 2024
Coppia
1 recensione
4.0/5
Molto buono
Pubblicata: 10 giu 2024
Spent 6 days 5 Nights at hotel celebrating wedding anniversary. A cake and some fruits welcomed us upon entering the room. On night of anniversary, the Chef even presented us with another cake during dinner in addition to a fruit basket in room. How thoughtful the F&B team is to present such a memorable experience.! Casa Boho presented a breathtaking sunset dining experience with music by D.J. and violinist at Infinity Pool. Breakfast is sumptuous offering good selection. There is a "Street Food Theme" on Wednesday nights which presents hotel guests with a taste of the famous Thai street food within the safe compound of the hotel. A thumbs up for the F&B team for their job well done! All the staff we come across are courteous and welcoming. Thank you!
Traduci
Risposta dalla struttura: Dear Yingwah, Thank you so much for your heartwarming feedback! We are delighted to hear that you had a memorable wedding anniversary celebration with us. It’s wonderful to know that our F&B team made your stay special with the cakes and fruit baskets. We're thrilled that you enjoyed the sunset dining experience at Casa Boho and the sumptuous breakfast. Our "Street Food Theme" night is a guest favorite, and we’re glad you enjoyed it as well.Your kind words about our staff's courtesy and hospitality mean a lot to us. We hope to welcome you back for many more special occasions in the future. Thanks and regards. Utsah Sehgal. Director of Operations.
Utente ospite
Suite Regency con Due Camere da letto
Soggiorno: apr 2024
Famiglia
2 recensione
3.0/5
Pubblicata: 18 mag 2024
The breakfast and service are wonderful.
Unfortunately the hotel cleanness still waiting to be improved and the facilities are very old.
My room is literally facing a construction site, not pleasant at all
Traduci
Risposta dalla struttura: Dear Guest, thank you for your feedback. We are delighted to hear that you enjoyed our breakfast and service. However, I apologize for the cleanliness and condition of our facilities not meeting your expectations. Your comments about the construction view and the age of the facilities are noted, and we will address the possible issues to enhance our guests' experiences. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future. Thanks, and regards. Utsah Sehgal. Director of Operations.
Jeremy Chan Nomad
Camera Ospiti (letto a due piazze, con vista sul mare)
Soggiorno: set 2023
Coppia
35 recensione
3.5/5
Pubblicata: 3 ott 2023
Overall a good experience that I chanced upon on the day of booking as the hotel is relatively new looking with a nice Mexican bar beside my hotel room. Would recommend to anyone looking for value and nearby to Kamala Beach.
Traduci
Risposta dalla struttura: Dear Guest, thank you for choosing Hyatt Regency Phuket Hotel! We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back in the future. Regards Utsah Sehgal, Director of Operations.
Utente ospite
Camera Ospiti (2 letti)
Soggiorno: apr 2024
Viaggio con amici
4 recensione
5.0/5
Eccezionale
Pubblicata: 9 giu 2024
Great Hotel, nice location and great staff, would 100% recommend!
Traduci
Risposta dalla struttura: Dear Guest, thank you for your fantastic feedback! We are delighted to hear that you enjoyed your stay, appreciated our location, and found our staff to be great. Your recommendation means the world to us, and we look forward to welcoming you back in the future. Thanks, and regards. Utsah Sehgal. Director of Operations.