Hotel in zona Khem Beach, Phu Quoc Island

La colazione è molto ricca, comprende succhi di frutta appena spremuti e spaghetti di riso appena cucinati. Ci sono diverse piscine e la spiaggia è molto bella! L'insoddisfazione è che l'unità esterna del condizionatore è troppo rumorosa, il che influisce un po' sul sonno. Inoltre, puoi effettuare il check-in solo alle 15:00. Generalmente è possibile effettuare il check-in in hotel alle 2 in punto. C'è un bus navetta gratuito per la stazione della funivia di fronte all'hotel. Quando soggiorni in hotel, consumi tutti e tre i pasti in hotel. Puoi ordinare il pranzo e la cena e il prezzo non è molto costoso.

This trip was our first time ever visiting Vietnam. The trip was tiring but as soon as we arrived the property, we got excited and was amazed by the layout and the beauty of the resort. The first impression is very important. At the front desk, we were greeted by Ms. Trinh Ho. We were greeted with a warm smile and she checked on our well being and asked us about ourselves. She then gave us her personal contact to reach out for any assistance for our convenience. We checked in at about 6-7 in the morning but she was still replying to our texts throughout the day until 11 in the evening, giving us recommendations and information and assiting with reservations. She reserved a table for us at Lua Grill&Bar and thats where we met the wonderful team. We witnessed the team surprise a couple with a cake singing happy birthday with big smiles on their faces and their joy was contagious. No matter where you go, there is always a warm smile. All of the food we ordered was delicious. We ordered the mango raw papaya & prawn salad and the Phu Quoc herring fish salad for starters and to be honest, I am mildly allergic to seafood and I would get a rash so I often avoid it. My partner loves seafood so I was willing to try it and I have no regrets. It was delicious and definetly worth the rash! We then met Ms. Cuc (or Pheobe). She was very attentive and polite! She would clear the table as soon as we finished our meals and would regularly check our satisfaction. We had a nice conversation with Cuc where we introduced ourselves, shared our experiences and backgrounds. During our talk, I suddenly recalled she had a conversation with the couple next to us and it impressed me because it showed how she loves to get to know her guests better and build a connection with them. She is very motivated and determined to improve her language skills as she is proactive with guest interaction . She is truly an asset to the team! During our stay we had our breakfast at the Bay Kitchen which was always something for us to look forward to. There was a wide variety of food and drinks to choose from. On our last day, we met Mr. Duy. We shared a lot of our ourselves and he would also regularly check our satifaction and recommended the food we should try and some vietnamese coffee. He has been in the hotel industry for more than a decade and it is truly inspiring to see someone find their passion. First time in Vietnam and definitely not the last! The team especially Ms. Trinh, Ms. Cuc and Mr. Duy took great care of us during our stay and truly represent Vietnam. They are the embodiment of the company's values. Thank you for everything!

This is the best hotel in South East Asia. If you are looking for a resort hotel to spend quality time with your partner, just book Regent. you will not regret it. firstly, the room. the room is superbly designed. Modern and chic. The semi enclosed balcony gives you space to chill out and enjoy the sea breeze. Mini bar and snack drawers are fully stocked, entirely complimentary and restock every day, so that you can enjoy the moments without the hassle of racking up hotel bills. secondly, the service is simply outstanding. they will bring you drinks whenever you sit at the pool or beach lounge chairs. every single staff from the gardeners to the waitress, cleaners will greet you. the regent experience team is so professional, we forgot our t shirt at the room and they promptly courier it us at our next destination at HCM. Thirdly, the breakfast is devine. The spread and set up is the best I have ever seen. Trust me, you will eat many rounds at breakfast.

The establishment was very beautiful and serene, and everything was clean and very luxurious. The shops in the surrounding area were very traditional, which was lovely to experience, and there were many convenience stores dotting the surrounding area. The staff was excellent and super helpful and kind. They also helped us to arrange several tours, our favorite being the island hopping tour. The one downside to this place is that the restaurants and the amenities were very expensive. Prices were inflated, sometimes quadruple the amount outside so we saw many people frequenting places off the premises. My recommendation would be to have more variety of places to eat and drink that won’t break the bank and I’m sure this establishment will have many more customers. To add, the breakfast was absolutely phenomenal, some of the best I’ve ever had in my life. It’s definitely worth checking out and we will definitely stay here again.

Il servizio era buono, ma la manutenzione della stanza doveva essere migliorata. Il bagno ha costantemente un suono idrico fluente tutta la notte. Preferirei che ci fosse un mini frigo per raffreddare bevande/alimenti, soprattutto nella stagione calda! La colazione era buona, apprezzo la stazione d'uovo vivente e la fo. Oltre a queste questioni, il servizio Bellboy era davvero buono e autentico. La spiaggia esclusiva è stata un plus con grandi viste e accessori come hammock, swing, ecc. Per il prezzo, sicuramente vale la pena un'esperienza!

Un charme dès l'arrivée, un côté nature magnifique, des chambres façon mini bungalow. La propreté des chambres est très bien, la literie est confortable est spacieuse . La salle de douche est fonctionnelle, les serviettes de toilette, et le nécessaire d'hygiène est fourni. La chambre est nettoyée à la demande . Il y a une piscine avec un côté adapté aux petits, et un côté jusqu'à 1,80m de profondeur. On trouve des transats pour s'allonger au Soleil. Le petit déjeuner est inclus , un petit choix, mais suffisant. On trouve aussi un bar, dans lequel ne sont servis que des boissons sans alcool, mais seulement des jus de fruits frais, soda. Pour l'environnement extérieur à l'hôtel, il y a la mer à moins de 5 minutes à pieds, avec un bar, vraiment sympa que je recommande au coucher de soleil, cadre magnifique pour des photos réussies. À proximité vous avez plein de petits restaurants dans lesquelles il y a un choix large pour plaire à toutes les papilles. Le personnel de l'hôtel est vraiment accueillant et serviable. Un super rapport qualité/ prix.❤️

Such a great hotel for vacation, easy totravel in the island near grandworld, vinwonder theme park, safari, ******. hotel have a great landscape, next to beach and its very clean, sunset very beautiful. very good breakfastot of variety vietnam and international. staffs were helpfuland friendly. recommend 10/10 for this hotel to stay.

Excellent service, convenient location, and extremely helpful staff. I'm in utter love with this place. The décor of the brand-new room was sophisticated and elegant. The hotel employees provided excellent service, which made our stay very comfortable and enjoyable. Leila, in particular, was kind and thoughtful in setting everything up for us, and she always comes with a big, genuine smile, which makes us even happier. She went above and above to make my stay as enjoyable as possible by planning my routes to visit various locations on my own, explaining in detail how to get there, and reserving my ticket to the airport. We want to express our gratitude for making our experience spectacular and incredibly memorable. Overall experience can be expressed in 3 syllables Fa Bu Lous, can’t wait to go back.

La camera è pulita, grande e silenziosa. Quando sono andato, non ho potuto usare la piscina sul lato Oasis perché era in riparazione. Anche nella stessa serie Vinpearl, è difficile usare un passeggino tra i resort, quindi dovresti sempre controllare l'orario del bus navetta prima di spostarti. A parte questo, il resto è stato soddisfacente. La colazione non era gustosa come previsto. Tuttavia, sono disposto a visitare di nuovo la prossima volta che visito.

I travel the world with Marriott brand only, this is the very disappointed Sheraton Phu Quoc that I happen to stay, I booked a family suite oceanfront during June1-5,2023. This review written on June 2,2023. It isn’t 5 star resort. Marriott Should not put their name on it, because it degrade the quality of Marriott Brand. We check in during lunch and went to Garden restaurant, the lunch buffer have nothing worth to eat so we order from menu total of 5 hot dish for 5 of us, only 3 dish come out 20 minute, 1 dish come out 45 minute later and final dish never come. So 1 of us can’t have lunch. We lelf the restaurant and came to our SUITE all the keys doesn’t work so after the trip to front desk again finally we got in the suite. The room temperature was at 25C degrees and keep go up. Call the maintenance no help there The resort is old and need upgrade ASAP including AC units. We went down to front desk and request to change the room, they told us to leave our phone number so they can contact us regarding the room transfer. We never received the call, we have to went out to find a decent place for our dinner because we are not sure about restaurant dinner buffet!!! So by the time get to the room we too tired to call and bother the front desk. I am a Platium Bonvoy of the Marriott. It mean I stay at least 50 nights per year with Marriott. This is the first time I feel like I got cheat out of 5 stars resort. So today I will ask them to cancel the rest of the stay and move to another resort, hopefully JW Marriott in the other end of the island. My review is not prejudiced about the staff or Food not even the normal wear and tear of the resort but mainly with the management team. On the small note to resort management director. You should try your own food in the restaurant including the ice cream in the snack bar, I think the Ice cream was there too long. I wish all the best to my fellow guess and hope that you will be better luck then me. After my first impression with The 5 star resort. I would like update my review. Just one action of the top team management in breakfast room, it change my opinion and I am very appreciated his customer services. His name is Mr Hoang. He fresh up my family’s morning with an offer a cup of Green Tea, when services like that happen, it took out of all the bad experience and show you how great the staff can brighten your day. Furthermore in the long conversation he explains to me the new management just took over last September 2022 and in process of remodel the resort. Also the staff had been trained and continue to update their customers services. Therefore I would like to update my review with a 5 stars and continue to believe in Marriott branding Sheraton Phu Quoc Long Beach. This is on my day 4 at the resort and I am very happy to share with everyone. Thank you for read my review and after all we have a happy ending. My best wish remain with the staff of the Hotel specifically with the Breakfast room management