Recensioni su Ocean Bay Phu Quoc Resort and Spa

Risposta dalla struttura: Dear Valued guest,Thank you for sharing your wonderful feedback!We are thrilled to know you had an outstanding experience with us. We look forward to welcoming you back soon.Kind regards,Hoa Huynh (Ms.)Front Office ManagerOcean Bay Resort and Spa Phu Quoc

Risposta dalla struttura: Dear Harjeet,Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our location and food. We truly appreciate your comments regarding the late-night dining options. Your feedback is very important, and we will review this internally to see how we can improve our service to better meet guest expectations.We hope to welcome you back for an even more seamless experience.Kind regards,Hoa Huynh (Ms.)Front Office ManagerOcean Bay Resort and Spa Phu Quoc

Risposta dalla struttura: Dear YIUYYM,Thank you very much for taking the time to share your feedback about your recent stay at Ocean Bay Resort and Spa Phu Quoc.We are delighted to hear that you enjoyed the overall service during your stay- your kind words mean a lot to our team. We are sorry to learn that the beach condition and shower pressure did not meet your expectations. While the sea can occasionally be rough due to seasonal weather, we are always looking for ways to improve our facilities, and your comment on the shower pressure has been shared with our engineering team for review.Once again, thank you for choosing to stay with us. We truly appreciate your constructive feedback and hope to welcome you back for a more enjoyable experience in the future.Kind regard,Hoa Huynh (Ms.)Front Office ManagerOcean Bay Resort and Spa Phu Quoc

Risposta dalla struttura: Dear Valued guest,Thank you so much for your kind words and for giving us a perfect score. We are glad we could promptly resolve the air conditioning issue and make your stay more enjoyable with the room upgrade. your satisfaction is our top priority; we truly appreciate your understanding and positive feedback.We look forward to welcoming you back in the near future.Kind regards,Hoa Huynh (Ms.)Front Office ManagerOcean Bay Resort and Spa Phu Quoc

Risposta dalla struttura: Dear valued guest,Thank you for sharing your feedback about your recent stay at Ocean Bay Resort and Spa Phu Quoc. We are truly sorry to hear that you lost your phone during your stay - we understand how stressful and upsetting that can be.Please know that our team made every effort to assist with the situation, including reviewing available CCTV footage. However, as with many resorts designed to preserve a natural and private atmosphere, certain areas of the property may not be fully covered by surveillance for privacy and security reasons.We also regret that our service did not meet your expectations during this incident. Your comments have been shared with our team for internal review and to ensure we improve our responsiveness in such situations.We sincerely appreciate your kind words about the property itself and hope to have the opportunity to welcome you again with a better experience.Kind regards,Hoa Huynh (Ms.)Front Office ManagerOcean Bay Resort and Spa Phu Quoc