Premier Village Phu Quoc Resort - Managed by Accor

Outdoor stairs with lots of moss, must be caution when walking down from Villa stairs to swimming pool. One of our family member fell down from the stairs. Toilet cabinet door swing when we placed back the dryer, and the door fell on our foot. Food quality great. Customer service were helpful. Location is far from central, not easy to call grab.

Overall, our stay was enjoyable. The villa was spacious and perfect for a family trip — clean and set in a beautiful environment. However, there are a few things to note: If you’re afraid of bugs, this may not be the best choice. We encountered quite a few bugs inside the villa, and I even stepped on millipedes twice during our 4-night stay. Unfortunately, while housekeeping tidied the room and changed towels, they didn’t clean the blood stains left behind. The water pressure was quite weak throughout the stay. Breakfast was great, with a good variety. But I did notice some hygiene issues — for example, a few guests picked bread with their hands instead of using the tongs provided, and there was no staff around to remind or guide them. Front desk service needs improvement. When we bought cable car tickets through the hotel, they had to take photos for the entrance process. However, the staff member didn’t give any signal or communication when the photo was taken, which caused confusion. During checkout, it was raining. We had one suitcase, one hand-carry bag, and a plastic shopping bag. The staff placed our hand-carry bag directly on the wet ground, making the bottom dirty, while they put the plastic shopping bag on top of the suitcase — this seemed careless. They also asked what our plans were after checkout (our flight was at night), and we mentioned we might try the hotel spa. But instead of assisting, the staff just told us we had already paid and could go pay directly at the spa. They didn’t give us any further information — no directions, opening hours, or what services were available. It gave us the impression that once you’ve checked out, they’re no longer interested in helping. Tips for future guests: • Bring extra swimsuits if you plan to swim multiple days. There’s no dryer or drying rack unless you pay for laundry, and sudden rain is common. • The hotel offers some activities like kayaking and yoga, but these are often fully booked, so try to reserve early.

Free upgrade and the hotel is super clean and staff are super friendly

I recently had the pleasure of staying at the Ocean Villa, and I can't recommend it highly enough! From the moment I arrived, I was greeted by the warm and friendly staff members who provided exceptional service throughout my stay. The villa itself was a dream. It featured a private pool that was perfect for relaxing under the sun. The view from the villa was breathtaking, offering stunning vistas that made every moment feel like a postcard. Even though it was hot outside, the air conditioning inside was more than adequate, ensuring a comfortable escape from the heat. One highlight of my stay was the smoothie at the juice bar—it was absolutely delicious! Fresh and flavorful, it was the perfect treat to cool down after a day of lounging by the pool. The beach near the Juice Bar was amazing and surprisingly not crowded, allowing for a serene and peaceful experience by the water. Getting around the property was a breeze thanks to the convenient buggy service. It made accessing different amenities quick and easy, allowing me to fully enjoy my time without any hassle. Overall, my stay at the Ocean Villa was nothing short of perfect. The combination of excellent service, beautiful surroundings, and comfort made it an ideal getaway. I can't wait to return!

Beautiful location, with sandy beaches on both sides, shallow sea perfect for young kids. Swimmingpool can be improved, doesn’t really invite you to enter, and there are many relatively small pools not really connected, so to move from one to another you need to go out, do stairs, etc… Restaurants are good, from breakfast to dinner, and the different bars offer variety of juices, smoothies, well done. Service is good in general, everybody kind and helpful. Buggy service could/should be faster and more precise: sometimes they told us to go out that the buggy would come in 3 minutes, and we had to wait like 15. All in all, a very nice resort and an experience worth repeating!

overall it’s a very relaxing resort with every day nice breakfast buffet. The location is slightly complicated which if you have a tour guide , will be more easy to access other areas