Grand Resort Ocean Bay Phu Quoc

Beautiful resort. Lovely staff and facilities, location on the beach is perfect. The room was wonderful!! Spa is great. Pool is lovely. Although kids splashing around the pool bar and jumping from the upper pool to the lower pool is annoying. Breakfast was great, the food for lunch and dinner could be improved slightly with more local dishes. The entertainment in the evening was nice for one night but it was the same man playing the same songs on the guitar every night. Maybe a local dance group or traditional music would be a good idea.

Nice view, the staff was really friendly. Enjoy the bar and the sceneries. Definitely worth of money.

While the resort’s overall quality is decent, unfortunately, the same cannot be said for the staff and management. We booked a room on the ground floor with two queen beds to accommodate our family’s needs, but the experience quickly turned disappointing. On the first night of our five-night stay, we noticed water dripping from the ceiling in our room. We immediately informed the reception, and they assured us the issue would be addressed the same day. However, after spending the day out, we returned to find the problem was never fixed, and the dripping continued. The following day, we once again notified the reception, and in the afternoon, we were told the issue had been resolved. Unfortunately, when we returned to our room, not only had the dripping persisted, but it had worsened. The water was now a smelly yellow-brown color, leaking all over the bathroom and even staining some of our clothes. At this point, we requested to speak with management. However, after three nights of dealing with this issue, the manager was unavailable, and a staff member was sent to address the situation. Their “solution” was to offer us a much smaller room with a single queen bed, which was completely unsuitable for our family. This response demonstrated a serious lack of respect and consideration for our needs. The next day, we were offered yet another "solution": a different room, again with a single queen bed, located near the noisy pool area. As we have a toddler who goes to bed early, this was not an option for us either. With just one night left in our stay, we chose to remain in the original room since the alternatives offered were neither practical nor adequate for our family. Finally, after enduring five nights with water dripping through our bathroom, management offered a partial refund for two or three nights, which we accepted. However, after over a month, we have yet to receive the refund. To be honest, the resort can keep the money, as they have clearly shown themselves to be incompetent and untrustworthy. Unfortunately can't upload videos in here to show to leakage. We had to keep several towels on the bathroom to try to keep it reasonably dry, and had to endure the weird smell throughout our 5-night stay

Nice room but not enough space, room too small Spa is fine, agreed with 20% off but change to 15% Breakfast is so so, not too .any choices , the best is quite swimming pool and private beach, some restaurants not far away from hotel but it's dark too walk, overall is 75 points.

My best experience in Phu Quoc Island. All staff is so friendly and nice. The breakfast here is so various of western and eastern food. The room atmosphere and the circumstance are so chill and peaceful. If you are looking for the place to stay peacefully, this resort is suitable for you.

very good experience, room is spacious, good service, highly recommended!