Recensioni su Roma Hotel Phu Quoc - Free Airport Shuttle & Sunset Town Tour

Risposta dalla struttura: Dear Valeriya,Thank you for taking the time to share your wonderful experience with us! We’re thrilled to hear that you were warmly welcomed by our friendly reception staff and appreciated the quick and efficient check-in process. It’s fantastic to know that you found the complimentary cable car ticket and the discounted full-body massage to be enjoyable perks during your stay. We’re glad that our breakfast selection also met your expectations and contributed to a pleasant start to your day. Your satisfaction is our top priority, and we’re delighted that you enjoyed the beautiful surroundings and the attentive service from our team. We look forward to the pleasure of hosting you again for an even more memorable stay!Sincerely, Roma Phu Quoc Hotel Management Team

Risposta dalla struttura: Dear Edlee19,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay at our boutique hotel in Sunset Town. It's great to know that you found the room size good and clean, and that you enjoyed our simple and tasty breakfast.We appreciate your kind words about our friendly staff, and we apologize for any minor communication barriers you encountered. We will work on improving this aspect to make your future stays even more comfortable.We look forward to welcoming you back in the future.Sincerely, Roma Hotel Phu Quoc Management Team

Risposta dalla struttura: Dear KH1956, Thank you for your detailed review of your stay at Roma Hotel Phu Quoc. We’re delighted to hear that you enjoyed your overall experience, including the clean and well-presented rooms, helpful and polite staff, and our convenient location near the Kiss of the Sea venue and cable car station. We appreciate your understanding regarding the room arrangements and are glad we could accommodate your group in the same building. It’s also great to know that the complimentary cable car and water park tickets added value to your stay and that the spectacular fireworks view from your room enhanced your experience. We note your feedback about the breakfast variety and food refills. Your comments are valuable to us, and we will work on improving this aspect of our service. Thank you for recommending us and highlighting the great value for money. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Roma Hotel Phu Quoc Management Team

Risposta dalla struttura: Dear SDUWAI, Thank you for your wonderful feedback about your stay at Roma Hotel Phu Quoc. We are delighted to hear that you enjoyed the colorful interior of our boutique hotel, the spacious room with ample storage, and the decent shower facilities. We’re also glad you appreciated our location, especially for the cable car ride, and the convenience of having a good-value seafood buffet restaurant nearby. Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay in the future. Sincerely, Roma Hotel Phu Quoc Management Team

Risposta dalla struttura: Dear Jyothiraditya, Thank you for sharing your feedback with us. We understand your concern and sincerely apologize for any inconvenience caused. However, we would like to gently clarify that, according to the OTA (Online Travel Agency) policy, bookings made under a non-refundable option cannot be canceled or refunded. We are bound by this policy and regret that we were unable to accommodate your request on this occasion. Please do not hesitate to reach out to us if there is any other way we can assist you or make your experience more comfortable in the future. We value your feedback and appreciate your understanding. Sincerely, Roma Phu Quoc Hotel Management Team

Risposta dalla struttura: Dear Andrew,Thank you for sharing your experience with us. We're glad to hear that you found our reception staff helpful and that you appreciated the cozy atmosphere of our hotel. We understand that you chose our location specifically for the cable car and Sao Beach, and we're pleased that our proximity to these attractions met your needs.We appreciate your feedback about the city's European-style but empty appearance. Your observations are valuable to us as we continuously strive to improve our guests' experiences. We hope that despite this, you were still able to enjoy your time on the island. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Roma Hotel Management Team

Risposta dalla struttura: Dear Guest,Thank you for your glowing review of our hotel. We are delighted to hear that you had a perfect stay in Sunset Town and that you found our service, view, and staff to be outstanding. It's fantastic to know that you enjoyed the sunset and fireworks over the sea from your balcony, and that you found your room to be super clean and beautiful. We're also pleased that you appreciated the package we offer for the cable car and the water park.Your recommendation means a lot to us, and we're grateful for your kind words. We hope to have the opportunity to welcome you back and provide you with another wonderful experience in the future.Sincerely,Roma Hotel Management Team

Risposta dalla struttura: Dear Rara Nanny,Thank you so much for your kind words and for choosing to stay with us. We are thrilled to hear that you had such a positive experience and that our hotel exceeded your expectations. Providing excellent service and ensuring our guests' comfort and satisfaction are our top priorities, so we are delighted to hear that you found our staff attentive and our facilities suitable for relaxation.Your feedback means a lot to us, and we are truly grateful for your praise. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely,Roma Hotel Management Team

Risposta dalla struttura: Dear Vitali,Thank you for sharing your positive experience at Roma Hotel Phu Quoc. We are delighted to hear that our staff's friendliness and helpful attitude made a great impression on you. It's wonderful to know that you appreciated the early check-in and the complimentary room upgrade to an ocean view. 😊Your satisfaction is our top priority, and we are pleased to have contributed to a memorable stay for you. We look forward to welcoming you back to Roma Hotel Phu Quoc in the future.Sincerely,Roma Hotel Phu Quoc Management Team

Risposta dalla struttura: Dear Willyharwick,Thank you for your fantastic feedback! We’re thrilled to hear that you consider us the best hotel with the best view for a staycation. It’s wonderful to know that you would recommend us for a summer trip. We look forward to welcoming you back for another memorable stay.Sincerely, Roma Hotel Phu Quoc Management Team

Risposta dalla struttura: Dear Aiza,Thank you for taking the time to share your positive experience at Roma Hotel Phu Quoc. We are delighted to hear that you enjoyed your trip and found everything to your satisfaction, from the cleanliness of our rooms to the proficiency and kindness of our reception staff.We're also glad that you appreciated the complimentary cable car ticket to the island—a little extra we love to offer our guests to enhance their Phu Quoc experience.Your kind words are greatly valued, and they motivate us to continue providing excellent service and a welcoming atmosphere for all our guests. We look forward to the opportunity to welcome you back to Roma Hotel Phu Quoc for another enjoyable stay in the future.Sincerely,Roma Hotel Phu Quoc Management Team

Risposta dalla struttura: Dear Valued Guest,Thank you so much for your enthusiastic review! We are absolutely thrilled to hear that your stay at Roma Hotel Phu Quoc ranks among your best. Your recommendation for others to experience our hotel for themselves is the highest compliment we could receive.We take great pride in offering our guests exceptional service and a memorable stay, and we're so glad that we could make your visit so enjoyable. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Sincerely,Roma Hotel Phu Quoc Management Team

Risposta dalla struttura: Dear Valued Guest, Thank you for your kind words! We’re delighted to hear that you enjoyed your stay at Roma Hotel Phu Quoc. We look forward to welcoming you back for another great experience in the future. Sincerely, Roma Hotel Phu Quoc Management Team

Risposta dalla struttura: เรียนคุณ TbackpackP, ขอบคุณที่เลือกพักกับโรงแรมโรม่า ฟู้โกว๊ก และสละเวลาแบ่งปันประสบการณ์ของคุณอย่างละเอียดค่ะ เรายินดีที่คุณพอใจกับทำเล วิวทะเลและสถานีเคเบิลคาร์ รวมถึงบริการของพนักงานที่พยายามมอบรอยยิ้มและช่วยเหลือให้ดีที่สุด การที่คุณประทับใจในความสะอาดของห้องพักและสิ่งอำนวยความสะดวกครบครันถือเป็นแรงผลักดันที่สำคัญสำหรับพวกเราค่ะ สำหรับปัญหาเรื่องห้องพักที่ไม่ตรงปกและการรบกวนในช่วงดึกจากการซ่อมแซม รวมถึงความล่าช้าในการทำความสะอาดห้องพัก ทางเราต้องขออภัยอย่างสูง เราได้แจ้งเรื่องนี้ไปยังทีมที่เกี่ยวข้องเพื่อปรับปรุงการบริการและหลีกเลี่ยงปัญหาในอนาคตค่ะ หวังว่าจะมีโอกาสได้ต้อนรับคุณอีกครั้ง พร้อมมอบประสบการณ์ที่น่าประทับใจยิ่งขึ้นในครั้งถัดไปค่ะ ขอบคุณมากค่ะ ทีมผู้บริหารโรงแรมโรม่า ฟู้โกว๊ก