We called the hotel one day before we arrived to let them know our early arrival time (to leave luggage). But when we arrived next day at 6 in the morning, the hotel was black out and chain-locked from the outside. The security guy opened the door and let us in and we saw the night receptionist was sleeping on the sofa with pillow and blanket, he seemed upset to see us. Then we requested to use bathroom (which is also very dirty and smelly) and he didn't even turn the lights on. We stayed a bit longer in the hotel because it was raining outside, and he didn't want to clear up his sleeping space for us to sit. When he realized we were going to wait until rain stops, then he cleared up the space and started to play games loudly at the reception. No greetings, no conversation at all, when we asked we can't connect to WiFi, he just gave us a STARE. We later then came back to hotel around noon and the room was ready (which we were grateful for), we didn't get the TWIN room we requested tho. The room was not cleaned properly, no minibar fridge, safe is with the key attached (it makes me think what the purpose of this safe is), dirty showerhead, flooded balcony, hair full of sliding door and stained wall.(see the photos below) Breakfast was okay but tasteless coffee. Wi Fi connection is not strong at all and the mobile data also gets slower in the room 🙂 Oh, don’t forget to bring your own adapter since they don’t have one in the entire hotel. We didn’t use the pool at all just by the look of it. You don’t want to get itch afterwards. The night before leaving, my friend had an important meeting at night. She had to leave the room since the coverage is bad and she did the meeting in the lobby. Our lovely night guy was back and started to watch news loudly that she couldn’t focus and hear the meeting. So she requested him to reduce the volume for a while, which he did for a few minutes then got louder again before the meeting ended. I would say location is great. But trust me, they got the best photoshoot on their website where expectations and reality doesn’t meet. The highlight of this hotel is the receptionist girl who works in the afternoon shift (sorry that I didn’t get her name). She really went out of her way to help us and she knows what the hospitality is. She makes sure to greet, smile and even gave me her charger to use for that evening, asked if we need anything. The hotel should be grateful to have her. Overall, the stay was okay but if you want what you pay for, choose another hotel with the same price range. There are lots of hotels out there better and cleaner than here. We won’t come back here again.
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