Recensioni su Centara Mirage Resort Mui Ne

Risposta dalla struttura: Dear Chefi,First of all, thank you sincerely for choosing our hotel and for taking the time to share your detailed feedback.We are truly sorry to hear that your stay did not meet expectations. Your comments regarding the beach area, private pool conditions, fitness facilities, service pricing, breakfast and dinner experience, as well as the early room cleaning, have all been carefully noted.We sincerely apologize for the inconvenience caused during your stay. Your feedback has been shared with the relevant departments and will be reviewed as part of our ongoing efforts to improve guest satisfaction.We do hope we will have another opportunity to welcome you back in the future with a much-improved experience.Sincerely,Duyen NguyenActing Duty Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that you had a great time at our resort. Our expansive property is designed to offer a peaceful and enjoyable stay for both families and couples, and we’re pleased to know that you enjoyed your experience.Given the size of the resort, we understand that traveling around can sometimes feel like a journey, which is why our buggy service is always available to make your stay as comfortable and convenient as possible.We look forward to welcoming you back soon for another memorable experience!Best regards,An TuDuty Manager

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and frustration you experienced during the check-in process and throughout your visit.We regret that the waiting time at check-in and the readiness of your rooms did not meet your expectations. Please rest assured that we are actively reviewing our front office procedures to prevent similar delays in the future. Your comments about our staff's professionalism and language proficiency are also taken seriously, and we will reinforce staff training to ensure better communication and service delivery moving forward.We understand the challenges you faced with transportation within the property, particularly during peak hours. We are currently evaluating our internal transportation system to improve guest flow and reduce wait times.Regarding the room cleanliness and condition of the bed linens, we are truly sorry this aspect did not reflect the standards we aim to uphold. We have shared your comments with our housekeeping department for immediate follow-up and corrective action.While we are glad to know that you found the location generally good and the room clean overall, we are disappointed to hear that our breakfast offerings did not meet your expectations. We will review the variety and quality of our breakfast menu with the culinary team.Thank you again for bringing these matters to our attention. Your feedback is invaluable and helps us strive for better service. We hope you might consider giving us another opportunity in the future to provide you with a more seamless and pleasant experience.Warm regards,Centara Mirage Resort Mui Ne

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely regret to hear that your experience did not meet your expectations and that several aspects of our service fell short.Please accept our sincerest apologies for the inconvenience and frustration you encountered, particularly with staff interactions, room service responsiveness, and the overall service coordination. What you described does not reflect the level of hospitality we aim to deliver, and your comments have been shared with the relevant department managers for immediate review and corrective action.We are especially sorry to learn about the condition of the beach area and the delays with our internal transportation system. Cleanliness and guest convenience are priorities for us, and your concerns will be addressed as we continue to improve our operations and guest communication systems.While we are grateful you appreciated the beauty of our hotel, we deeply regret that the service experience led to your decision not to return. Your feedback is invaluable, and we will use it to better train our teams and elevate our standards.Thank you again for your comments. We wish you all the best in your future travels.Warm regards,

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your detailed feedback about your recent stay. We sincerely appreciate your acknowledgment of our property's aesthetic appeal while also noting the shortcomings you experienced.We have carefully reviewed your comments regarding service inconsistencies, dining experiences, and facility accessibility. These insights are invaluable as we continually refine our operations to meet guest expectations.Your perspective helps us identify critical improvement areas, and we regret that certain aspects diminished your overall experience.We hope for an opportunity to restore your confidence in our resort during future travels.Sincerely,Centara Mirage Resort Mui Ne

Risposta dalla struttura: Dear Tài Khoản Khách,Thank you very much for taking the time to share your feedback with such a high rating. We are delighted to hear that you enjoyed our large property, pools, and facilities during your stay.We appreciate your comment about the need for a buggy for getting around the hotel. As our resort is quite expansive, we understand how this can be an important convenience, and we will continue to improve our transportation options for a more seamless experience.May I take this opportunity to thank you again for staying with us, and we look forward to welcoming you back for an even more delightful experience.Sincerely yours,Jason NguyenDuty Manager

Risposta dalla struttura: Dear Ms/Mr. 許景堯,Thank you for taking the time to share your recent experience with us. We are truly sorry to hear about the multiple inconveniences you encountered during your stay from July 4th to 5th, and we appreciate the opportunity to address them.We are also very sorry about the malfunctioning refrigerator, which caused your fruit to spoil overnight — that should not have happened and we regret the inconvenience it caused.Regarding the buggy service and long wait times for reception, we are currently reviewing our staffing, response procedures, and transportation scheduling to prevent delays and ensure guests receive timely support, especially during peak hours.While we cannot undo the discomfort you experienced, please know that your feedback has been shared with our management team for immediate action. We deeply regret that we were not able to provide a more comfortable and seamless stay, and we are committed to making the necessary improvements.We hope to have a chance to welcome you back in the future and provide the level of service you expected — and deserve.Sincerely yours,Guest Service Team

Risposta dalla struttura: Dear Arielle Liu,Thank you so much for your fantastic feedback and the perfect rating of 5/5! We are thrilled to hear that you had such a memorable experience at our resort, especially with the New Year celebrations and live performances.We're delighted that you enjoyed the wide range of kids' entertainment and the exciting events we hosted. It’s always our goal to provide a fun and lively atmosphere for all our guests.Thank you again for choosing to stay with us. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Jason NguyenDuty Manager

Risposta dalla struttura: Dear Valued Guest,Thank you sincerely for your kind words and continued support. We are truly honored to hear that you consider our place one of the greatest and that we continue to meet your expectations. Your appreciation means a great deal to our team, and we are delighted to know that you find us a "definite must."We look forward to welcoming you back again soon.Warm regards,Centara Mirage Resort Mui Ne.

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your thoughts with us. We deeply apologize for the issues you encountered during your stay, particularly with the check-in/check-out process, shuttle service, and breakfast experience. We understand how frustrating it can be to wait longer than expected, and we sincerely regret that we did not meet your expectations in these areas.Your feedback is valuable, and we will be addressing these concerns with our team to improve the service and efficiency at our resort. We aim to provide a seamless and enjoyable experience for all our guests, and we are truly sorry that we fell short during your stay.We appreciate your comments and will use them to help us make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a much better experience.Best regards,An TuDuty Manager

Risposta dalla struttura: Dear EEN JOON,Thank you for sharing your feedback. We are happy to hear that, overall, you had a positive experience with us. We do appreciate your comments about the time it took to get out, and we will certainly look into improving the process to make it more efficient.We’re grateful for your rating of 4.2/5 and hope to have the opportunity to welcome you back for an even smoother experience next time.Sincerely yours,Jason NguyenDuty Manager

Risposta dalla struttura: Dear Người Dùng Ẩn Danh,Thank you very much for taking the time to share your feedback. I am truly sorry to hear about the challenges you faced during your check-in and the issues with the room and bus booking. Please accept our sincerest apologies for the inconvenience caused by the lack of support from our front desk staff and the confusion with your transportation reservation.We take your feedback seriously and will review these matters with our team to ensure better communication and service in the future. We understand how frustrating it must have been after a long day of travel, and we deeply regret that your experience did not meet the high standards we strive to maintain.May I take this opportunity to thank you again for sharing your thoughts, and I hope you will give us the chance to provide you with a much better experience in the future.Sincerely yours,Jason NguyenDuty Manager

Risposta dalla struttura: Dear Ms/Mr. Wangzong, Thank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and look forward to welcoming you back again for a more delightful experience.Sincerely yours,Willow NguyenGuest Service Team

Risposta dalla struttura: Dear ThuDA,Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered during your stay. We sincerely apologize for the slow check-in process, the breakfast experience, and the lagging of our in-house app. Your comments about the staff’s ability to manage the crowded breakfast area and the broken bathroom door holder are noted, and we will address these concerns immediately to improve the guest experience.While we’re glad you enjoyed the room, we understand that these issues affected your overall experience. We appreciate your valuable feedback and will work on making necessary improvements to ensure better service in the future.We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay.Sincerely yours,Jason NguyenDuty Manager