Four Points by Sheraton Perth

Location: Perth city, There is a 24-hour convenience store next door, walking distance to Elizabeth Harbour (didn't go). Employee: Philip (I only knew his name after asking the supervisor in the morning). He was very friendly, asked detailed questions about the customer's needs, and introduced the hotel's facilities and location. Feeling cared for, compared to the mechanical check-in at other hotels, this is more human-like, and I give a thumbs up to Philip. Room: The sheets are clean, the pillows have no odor, the towels are clean and dry. If you often travel, you should know how important these three points are. I didn’t experience breakfast and the bar because I didn’t have time, so I don’t dare to make a random evaluation. This is also the hotel where the cabin crew of Cathay Pacific and Malaysia Airlines stay, and the environment is very good.

Breakfast was good. The room was comfortable, clean and quiet. Conveniently located to get to public transportation.

Cleanliness and hygiene is a problem. Saw a huge cockroach when I step into the door. When called the reception, first thing they say is to get someone to clean it up. Called again to request for a change of room, but they tried to push back though eventually give in to change the room. I wouldn’t really recommend this hotel because it seems that they do a lot of airline business, we are like peanut, booked two rooms, they can’t even put us on the same room when we first check in. It’s not like I book the room last min anyway. Very disappointed with the standard.

Very centralised location. With great friendly reception staff, a big shout out to Darren, who is always ready to help and flashing a big smile each time he sees us.

Perth is always a good idea

Surrounding area not too pleasing especially when your room at level 1 looks out to a cluster of rubbish bins. The bathroom design lacks consideration in keeping the toilet area dry from the splashing of the shower area. If this is a 4star hotel, it does not live up to our expectations. There is no shower facility even at the gym available for guests who can do with a wash-up before catching late/red-eye flights out. However, we do appreciate the complimentary late check-out at 4pm given to Marriott members.