Hotel in zona Esplanade Station, Perth

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

Lovely breakfast, essentially everything most things people might need. I booked a room with balcony, L4, overlooking Hay St. Room is of good size. Not impressed with the computerised checkin process. I think a humam has more passion than a piece of publicly touched up glass.. Especially after a long flight. Other than quoting my room number to a human gatekeeper at breakfast I spoke to nobody at the hotel. 2nd stay here. Not sure if I'd go for thirds.

I really don’t like writing bad reviews but this place just doesn’t deserve a great rating. The location is good and the rooms a big. I did get an upgrade to a suite, but everything is very dated. On my window, they had masking tape which I suspect was to avoid wind whistling through. That’s not a really great look though. Check in was a disaster. Admittedly it was Friday evening and there was a lot of people arriving for the weekend, but clearly they weren’t planning their staff needs properly and it was ridiculous. Not only that, but their EFTPOS machine was not working so you had to fill-in a paper sheet. I get technology goes down, but honestly that was just bad. To be fair I was not feeling well when I arrived, so the whole thing just seemed a lot worse than it probably was and the staff were actually quite nice, despite the fact that they were clueless. I had sent a message to the hotel prior to arriving with a couple of specific requests, which they did the absolute opposite of which just made me laugh. They weren’t a big deal, but it’s the little things that count, especially when you’re a diamond member of their loyalty program. I think the place just needs a freshen up and the staff need to get plugged in. I wasn’t actually going to even write a review, but what pushed me over the edge was when I turned on the shower and watched a whole pile of hair swirling around in the bottom of the shower stall.

Ho soggiornato una notte all'hotel europeo nell'aprile 2023, e l'ho presa dai molti hotel che ho cercato perché sembrava un hotel elegante e unico, e non come un moderno hotel di taglio di cookie, e mi sono sentito così felice che ha rispettato le mie aspettative. Sono arrivato presto e sono stato accolto con piacere dal personale di ricezione che è arrivato intorno allo stesso tempo di me. Mi è stato permesso lasciare il bagaglio in una stanza di bagaglio chiusa e usare una stanza di bagno in alto per lavarmi rapidamente dopo il mio volo, prima di andare a esplorare Perth. Non c'è nessuno che si accinga a ricevere o entrare dopo le 7 o così (Credo sia il momento, ma potrei essere sbagliato), quindi mi è stato dato un trucco per lasciarmi entrare se arrivo all'hotel più tardi. Purtroppo il famoso Café di Miss Maud non c'è più, ma c'è un piacevole piccolo caffè attaccato al lobby dove ho un caffè caldo e un sandwich. La posizione dell'hotel è molto centrale, sono riuscito a camminare al WA Visitor Center per saperne di più su cosa fare a Perth, e dopo un lungo giorno di esplorazione, ho ricevuto uno degli autobus CAT che mi ha lasciato circa 5-10 minuti a piedi. La camera, una sola, era piccola ma perfettamente adeguata, con un bagno pulito e un sacco di acqua calda; l’unica cosa non così bello era che non c’era vista, c’era una finestra molto alta, che guardava un altro blocco. Ma per pulire e riposare, è stato più che sufficiente.Vorrei consigliare di rimanere qui se non si trova in quegli hotel moderni, perfetti ma piuttosto senza carattere, e vorrei essere in una zona molto accessibile.

The Westin could be everything you’d want from a great city hotel in a brand new curated precinct with restaurants and bars, let down completely by the incompetence and complete apathy of the staff. The exception was the front desk, with quick friendly service but beyond that it was completely amateur and haphazard. The room service was spotty everyday, and on 2 days the room was not made up, every other day the room coffee cups, milk or spoons or coffee pods or sugar or milk was not replaced or towels not provided. You’d think service staff have a checklist, should be easy right!? The lobby cafe in the hotel called Haven was more like Hell, I had to dedicate a separate review for that as the service was non existent, appalling. Garum again has so much potential, alas the service is astonishingly haphazard, food not delivered, 30 minutes to bring my wine, served up after my meal. Frankly the staff have no idea, the poor manager made up for it, but he is terribly let down by his team, who don’t seem to miss an opportunity to disappoint. Wow so much potential absolutely wasted by something very fixable, if you can’t change the people then change the people! There was clearly a lack of middle management. The porters at the door were equally incompetent or inexperienced, I fumbled my way through the two large entrance doors, and after I made my way through, there was a feeble attempt by one if the porters that lifted his head up from his phone to assist with my hand luggage into my car, he seemed so pleased with himself that he was my knight in shining armour, hopeless. Come on Westin, prove me wrong, really I want this fantastic hotel to succeed in my neighbourhood, I want to recommend you to my colleagues and friends but fix your rubbish service!! Until then I can’t recommend you, I have a reputation to protect something you should care about as well.

Special occasion for our wedding anniversary and well looked after by the Hilton Parmelia staff, and it’s always nice to see long time staff and the meet new. While diamond HH, we were upgraded to a beautiful Kings parlor room for the weekend, had an amazing breakfast in our room, and we always find the executive lounge enjoyable as a relaxing place to go and the food offered is often varied. We enjoy the Samuels restaurant and bar food menu, but I do miss the Caesar salad from the pre covid days. It used to be the best. We have stayed at other Perth hotels, including the DT but the Parmelia still comes out tops for us. Thank you for making the weekend so special.

La settimana scorsa, mia moglie e io avevo un soggiorno meraviglioso, da parte di un servizio amichevole e impeccabile. Al check-in il mio livello ambasciatore era ben riconosciuto. La nostra stanza era pulita, comoda, molto tranquilla, moderna e ben progettata. La colazione del ristorante di piano terra dell'hotel, Ivy & Jack, è stata un'ottima colazione, un servizio eccellente. La mia moglie, tuttavia, pensava che il cibo per colazione asiatico sarebbe stato buono, pensava che le noodle e le verdure cucinate asiatiche fossero vegetariane piuttosto che contenenti carne.

Il posto è davvero buono, buona posizione e struttura. Bella bagno bagno e doccia. Personale amichevole. Hanno perso il bar Foxtrot Unicorn come un'ampia collezione, ma è in strada, è un grande bar, molto consigliato. Sebbene frustrante con il parcheggio, dovrebbero davvero possedere e dire che non hanno parcheggio, almeno allora si può pianificare in futuro piuttosto che ”Oh sì prima arrivano i migliori vestiti” e quando ci siamo fermati, era una conversazione di cinque minuti su un terribile intercom, quando tutto quello che dovevano dire è ”non c'è parcheggio disponibile”

Il Novotel Perth è ben situato, a 10 minuti a piedi dal centro della città. Nella sua passeggiata verso Murray Street o attraverso un blocco a Hay Street si passano molti negozi, bar, caffè e ristoranti. È anche a 5 minuti a piedi da un supermercato. L'hotel è nuovo, fresco e decorato molto meglio della maggior parte dei Novotels. le camere sono grandi, ben progettate e confortevoli. Non aveva bisogno di molto dal personale dell'hotel, ma non aveva problemi in termini di servizio clienti, anche se nessuno è particolarmente amichevole. Ma un buon posto per stare in visita a Perth.

We upgraded to an executive room, which was very comfortable. We could not get near enough to the hotel on arrival to park and check in. There is a small very narrow lane way that runs from Wellington St to Murray St with no indication of which way the traffic flows. We parked up eventually on Murray St in a multi storey and fortunately our one suit case was easily wheeled the 100 metres or so to the hotel. The hotel info was all available on the room tv screen. I checked breakfast times and saw it was served up to 10-30 am on a weekend. Next morning we arrived at breakfast at 9-45 am. The waiter looked somewhat taken aback. There was only enough orange juice for 1 person, the tank on the tea maker was dry, there was no butter or bacon. The water tank was refilled, butter produced. The chef lifted the lid of the scrambled eggs and they looked disgusting. I asked the waiter if we could have a fried egg. He had to go find the chef. He cooked the eggs, burnt on the bottom runny white on the top. My breakfast at a cost of $30 consisted of one slice of toast 3 mushrooms, half a scoop of congealed baked beans and half of a very sad looking tomato, plus the delicious burnt egg, one cup of black tea. I heard the waiter and chef grumbling together about breakfast times and their attitude prevented me from complaining and asking for fresh food. It transpired that breakfast time had been changed to finish at 10am. The receptionist enlightened me as we checked out next day. There was still a sign on reception saying that breakfast on a weekend lasted until 10 -30am. Needless to say we breakfasted elsewhere next day. It's a soul less hotel, with about as much vibe as a grave yard. We used the fantastic bar of the new Novotel directly behind Rydges. I also found we could have stayed there at a cheaper rate! Will not be returning.