Utente ospite
8 settembre 2023
We love the camp, we stayed there for 2 weeks last year and 3 weeks this year. However, this year was terrible. 1/the beach door was broken, many ppl from outside of camp were inside camp, no one was checking bracelets 2/lots of stealing- 2 kids scooters, kids toys, a kit and cigarettes from outside table.reported to receptionist, who laughed at us, saying it is common. did not want to report to police even when we asked ! no compassion at all. 3/rude cleaning staff and receptionist- after 3 weeks of staying in the house, we paid for cleaning fee. even with that the rules stated we need to clean fridge, take out trash and wash , dry and put dishes away -we followed the rules did all that. when the cleaning lady came she ridiculed us, laughed, saying how dirty it was. we called reception, the reception lady came and said the cleaning lady is not a dog and we should have wiped the top of the table and hob (the hob was dusty as we did not use it at all as always spending money in the camp!!)- my husband had to clean it, it took literally 2 minutes. so they are willing to loose a client over a 2 min cleaning?! which was not even stated in the rules and which we paid for? we asked for the money back and they said no. No customer service at all. Nobody said thank you for coming again, how did yo like it - like you would expect at any tourist site. Instead we got abuse from the cleaning lady and receptionist when we left - and we have not broken one thing and cleaned whatever was in the rules. no respect at all. very sad as it is such a beautiful camping.
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