Utente ospite
15 maggio 2023
We arrived late in the evening and found that there was no entrance to drive in to the property, After a confused telephone call, it turns out this property is actually part of a resort operated by ZT Hotels. Turns out that there is a massive hotel/suite resort next door to the apartment units. We booked this many months ago through RCI relying on the unit description. It was supposed to be a two bedroom unit with two baths and a kitchen. We were told however that the Apartmentos had a "problem" and that we were being booked into a "suite" in the hotel property, So we are in a one bedroom unit with one bath and no kitchen. The unit is nice as far as it goes just not what we booked, We did walk through the apartment units next door. There were some people on one side but the "problem" that they mentioned is that 1/2 of the units are under major renovations,. This has clearly been ongoing for a very long time. It seems to me that they could have notified us that we would be unable to get the accommodations we requested. There could have been 4 of us booked for the 2 bedroom unit, The suite we got would not have accommodated us. Fortunately it is just me and my wife, It also says that it is air conditioned but apparently it is not hot enough for it to be turned on. Maybe at the end of the month. I am not sure how hot it needs to be but today it was 27C. They also do not have a restaurant or coffee bar that opens before 10 am. So you cannot get a coffee in the morning unless you want to spend 15 euros to get a buffet breakfast with an unbelievably loud and massive group of people. The food was marginal at best and there is no alternative to the buffet. They suggested we go off property, which means driving into town, They don't even provide a coffee maker although there is a bar fridge, Finally, we asked why our room was not cleaned and we were told that RCI guest rooms only get cleaned on Wednesdays. Overall, this trip is very disappointing,
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