Hotel Playas de Paguera

Customer orientation is zero. They only want to earn money, and have no idea what humanity and empathy ist. They don`t give any **** about the guests. Our flight was cancelled, and since all our trip was only 2 days, we had no other choice except of cancelling the journey at all. First of all, it was completely impossible to reach the hotel (it was not in the middle of the nicht, only around7 pm). Second - nobody even tried to contakct us, as we didn`t show up, and ask, if we will come or not. Guests didn`t arrive? Pff who cares, we have the payment already - that`s the only this that matters. Third - they refused to give the money back. 320 for 2 nights ist a lot of money.

The hotel is in a great location being only a 2 minute walk away from the beach. Easy to get busses into palma and santa ponca. It is a cute little hotel with friendly staff. The only downside is it can be a little noisy on a nighttime due to the bar downstairs being open until 2am. Rooms were cleaned every day with fresh sheets and towels. Breakfast was a bit rubbish and coffee machine was never on. No swimming pool but that was our own fault for not checking. We came in April so it wasn’t too much of an issue but the air con in the room did not work. Definetly worth the price that we paid. Would stay again for a short trip.

We paid to upgrade our room to include a coffee machine, water and fruit. None were there, went to reception and was told they do not offer that service anymore, but would put a coffee machine in our room. Coffee machine arrived, it had not been cleaned, the filter had coffee in it that was mouldy. We were given 2 bottles of water, open with paper cups. Housekeeping was awful, had a shower the first evening, used toiletries provided, they were never replaced! Arrived on Sunday sheets and towels were not changed until Friday. Furniture was never dusted, bathroom mirror not cleaned.

Perfect location Restaurant close, beach close. Shops close, all within 5 minutes walk. Friendly staff. All good value! Bar next door, food good and tasty. If you from UK come here. Baie mooi! Rooms clean and spacious. Everything great, no issues. If you from the Empire and you want peace, come to this hotel.

We booked in haste after our original choice was fully booked and , our fault, didn’t realise there was no pool. Doh! But close to the beach and although we aren’t normally beach goers, for the couple of days we were here, it was fine. Add on bed and umbrella charges for daily use for a week and you’d be better off paying more for a hotel with pool. Breakfast is geared towards German guests, not much for Brits. We were in room 307 so not much of a view but quiet for a good nights sleep. The drain smell is pretty bad. Couldn’t find any English channels on tv, but radio was good enough. We didn’t come to watch telly. Location is great, so convenient for beach, shops, bars and restaurants.

Das Preis–Leistungs–Verhältnis ist TOP! Die Lage ist perfekt, weil sehr nahe vom Meer / Strand und Städtchen. Das Frühstück ist ausgewogen und lecker. Ausserordentlich nettes und hilfsbereites Personal. Zimmer war sehr sauber und gross genug.

Das Hotel liegt an der Hauptstraße und ist dennoch nachts nicht laut. Die Zimmer sind sauber und zweckmäßig eingerichtet. Auf dem Dach gibt es eine Dach Terrasse mit Lounge Möbeln ☀️ Leider waren es zusammengeschobene Einzelbetten. Im Bad fehlt eine Ablage für Seife/Duschgel und eine Handtuch Stange wäre hilfreich gewesen. Die Zimmer wurden täglich (bis auf Freitag) kontrolliert und mit frischen Handtüchern versorgt. Das Frühstück war in Ordnung und wurde mehrmals aufgefüllt. Das Personal ist freundlich und hilfsbereit. Besonderen Dank an Babette aus Holland. Sie hat sich dann noch darum gekümmert, dass wir etwas zu essen haben, bevor der Flug nach Hause geht 🫶🏻

Un hotel muy acogedor y agradable para una visita con amigos y familia. Trato encantador por parte de los propietarios y recepcionistas. Limpieza y calidad excelente, todo muy limpio y correcto. Deseando volver