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On arrival in this hotel the first thing we noticed was the extreme cleanliness and the pleasant aroma in reception area. Check in was quick and easy, greeted by friendly staff, offered a lovely cold glass of bubbly 🍾. On arrival to our room we were really impressed which was a standard room, plenty of space unlike some of the comments stating otherwise. The layout of the shower toilet & sink didn't have any issues with us as we have stayed in other hotels in Spain that has a similar layout. Room is beautiful & bright, absolutely spotless, no complaints, room cleaned everyday to a high standard, think the housekeeping lady was called Maria, sorry if I've got your name wrong but thank you, we stayed in room 437 from 20 Oct to 25th. The food and restaurant was outstanding! A big thank you to all the hardworking staff. All staff are very friendly & polite, stunning hotel sums this up and would definitely return. Thanks again Garry & Sharon.

We arrived at this hotel and first impressions of the foyer were great. We were given a glass of cava and told we had been upgraded. We were helped with our luggage to our room, which was down a flight of stairs that my husband struggled with. This was potentially going to be a problem every time we left the room (no lift to this part of the hotel). Upon entering the room our initial feelings were that is was very small. There was a sea view from a small window, no patio doors. We unpacked and both agreed that the space, the fact that there was no kettle or even a mirror did not represent 5*. The more we tried to place our toiletries and other possessions around the room, the more we knew this wasn’t going to work. The air con was on full and we feel this was masking the smell. The room was musty and damp. Regardless, we tried to make the most of things and proceeded to get ready for dinner. Because my husband had showered and the bathroom was steamed up, I had nowhere to apply my make up. Dinner was a solemn affair because we were both stressed and disappointed that we had paid a fortune for a room that was worse than any other room we had ever stayed in. We asked at reception whether we could move to the deluxe room we had paid for and we were treated by the guy on reception as though we were being a nuisance and he even sighed! He said we would have to return to reception in the morning to ask then. We returned, reluctantly, retired to bed after a long day travelling only to find the smell of the room was now even more noticeable and the bedding was cold and damp! It then got worse. There seemed to be no insulation because the restaurant adjoining our room was very noisy and we could literally hear every word that people were saying. There was also a toilet for this restaurant outside our door and again the noise of the flushing chain, the water system, meant we couldn’t sleep. This room,number 20, should not be given to guests. So, after breakfast we found ourselves at reception once again. We were told that we could change rooms but that we had to wait until it had been serviced as there were still people in the room. A morning of repacking and hanging around until the room was ready. Not the best way to start a holiday. Still no apology or explanation why we had been given a room of a lower standard than we had paid for. At lunchtime we were finally in room 243 on the second floor. Much more spacious (which is why I’d chosen it in the first place), spotlessly clean, superb bathroom, tea making facilities, lots of storage and light and airy. The double glazed patio doors kept out every sound on the street and we didn’t once hear any noise from neighbouring rooms. Bliss. The only thing I would say was that I couldn’t hang midi or maxi dresses in the wardrobe as the hanging space wasn’t long enough. So, for the rest of my review: We stayed on half board basis. The food was excellent. The quality and the range of choices. Someti

Great family business. I really like smaller places in top locations where You are Someone- Guest! Big commercial hotels are like many making fabrics where food is so bad and You are no one! Here Food was like from Michelin star restaurant with friendly chats and peaceful atmosphere. Amazing! Room is super clean and has everything what You will need in long or short stay. I was there 6 nights and i could do way more in the same spot because there is everything next to You; beach is just next to, so many shops: different cousins (if You will have enough of hotel restaurant - but I don’t believe that!), bus stop is 5 min walk. Staff - impressed in terms of how many languages they speak! And how friendly they are:) All together from me 10/10! Highly recommend I’ll be back for sure.

Sono rimasta molto soddisfatta del soggiorno al Morlans Garden sotto quasi tutti gli aspetti. La posizione è ottima: basta attraversare la strada per raggiungere la spiaggia, che è molto bella e ben attrezzata con ombrelloni. L'hotel si trova sulla via principale, dove si possono trovare negozi e ristoranti. La colazione è abbondante e varia, mentre la cena a buffet offre sempre piatti gustosi e abbondanti: c'è anche un cuoco che ti prepara piatti alla griglia. Il personale è estremamente gentile e, dopo due settimane, ci siamo sentiti come in famiglia. Le camere venivano pulite quotidianamente e l'intera struttura è sempre mantenuta in ordine e pulita. Sinceramente, non ho trovato alcun aspetto negativo.

Zona : Pega. Gli appartamenti si trovano in quella zona, che è a un'ora e dieci minuti dall'aeroporto, in trasporto pubblico. Per il mio gusto, è una zona eccellente. Supermercati, ristoranti, bar, tutto vicino. La spiaggia che è davanti all'hotel, è in buone condizioni, ha docce, ero alla fine di agosto e era una spiaggia di poche onde, di temperatura molto piacevole. L'HOTEL : Da benvenuto, tutto è perfetto. In mio caso ci ha ricevuto un ragazzo chiamato José, che ci ha curato con grande amicizia e ci ha guidato su tutto quello che gli chiese (strade vicine per conoscere, ristoranti, noleggio auto). Appena entrate nell'appartamento, la mia impressione era che tutto era in condizioni impeccabili. Tutto a posto, ordinato, condizionato in tutto l'appartamento, utensili da cucina “tutti i minimi necessari”, per cucinare. Un forno a microonde. Tutto quello che ho nominato, in condizioni perfette. Il personale dell'hotel in generale, con buona atteggiamento e eccellente trattamento con gli ospiti. La piscina dell'hotel, anche in condizioni perfette. P.D. Se volete conoscere una bella spiaggia, vi consiglio: San Telmo. Conclusione : Appartamenti Ponent, è stata una scelta eccellente per completare queste vacanze estivali.

Thank you for this amazing week staying in your lovely hotel! All of you did a great job! It is such a personal atmosphere and you all give the hotel guests such a good feeling. For me it was like staying with friends and i appreciate and really loved to listening to music in the guest-room in the evening :) - after a delicious meal. Big compliment for the kitchen. Also special thanks for the Live-music on last sunday and on friday. I really feel sun in my heart after being your guest the last 7 days! Birge (Wikinger)

The rooms were ok, we had 2 doubles. Sea view was not worth the extra cost and our girls had an inland room which was much nicer and bigger. Ours was long and thin, had to shuffle around the bed to use the bathroom. Décor was dated, not great storage, only 1 power point that could only be used once we unplugged the telephone, TV didn’t work, bathroom very dated, rooms extremely clean though and cleaners were very polite. Outside was gorgeous, cannot fault the pool area and seating. Very high standard at the evening restaurant and bar. Staff were 50/50 in regards to customer service. The first morning after we had arrived very late the previous night, 2 of the staff working were very rude and abrupt, we were very taken aback. They told us we couldn't put a towel out to reserve 2 sunbeds for our girls even though they were due down to the pool in 5 minutes. The German lady member of staff shouted No, No, No across at us and then berated us, giving us a very stern dressing down, repeating the rules regarding reserving beds over and over. There was no signs indicating this and nothing in the handbook. I understood this was their policy however there are ways of speaking to paying guests and this behaviour was totally unacceptable. When our girls came down 5 minutes later before they even had a chance to lay their towel on the bed, another Brazilian guy working there told them very firmly, they are 15 years old, that they couldn't reserve beds. They were just trying to sit down, this was not necessary and pointless, they were really upset. The other members of staff were lovely however, very welcoming, accommodating and always had time to be polite. A huge shout out to Luciana, what a beautiful, professional lady, an asset to the hotel. Would i stay there again, unfortunately not. The rude staff took alot of the enjoyment out of the hotel. Pretty sour faced throughout our stay. We got the impression they wasn't over keen of English guests and cater just for the German ones.