Mar Hotels Paguera & Spa

Unfortunately in our opinion this hotel is a good 3 star hotel not a 4. We booked an apartment with a sea view. We were given one with the view completely obstructed with buildings and trees, they did move us immediately but this did mean we had to move all our stuff up one floor (including the travel cot) by ourselves and with 2 young children this was a very disrupted start. So the issue was resolved and we did get a free bottle of bubbly and finally had a lovely view (room 4506). The beds were comfortable, showers fine but there was a constant sewage smell in the bathroom. We also didn’t have hot water one day. The breakfast is probably the best thing. Great selection of food and the omelette guy was great. It gets very busy and a couple of days we didn’t get coffee because the queue for the 2 machines was so long. There is no bar or area to sit and have a nice drink in an evening. There is a snack bar next to the pool and that’s it. The kids entertainment team work really hard, but the entertainment is in a basement room with no bar during the children’s session (from what we can tell). It did open for the adult evening. The main pool is small and crowded and people are constantly smoking. We complained twice, as having small children we didn’t want to sit round the pool. Lots of no smoking signs but completely disregarded and no enforcement. There is a 2nd pool area which is quiet but the pool is too deep to swim with kids. So we mainly spent our time at the beach. The location of the hotel is great. The reception staff are friendly and helpful. We were bed and breakfast so didn’t eat at any other time. It was great to have an apartment with kids, but that was really the only positive to the hotel. We unfortunately wouldn’t return.

50th birthday trip, we cancelled 3 days in advance, to date, from one email we were told we would not get a refund of app€800. A young family that saved the year to make the trip. Just told in one email they were keeping our money. It’s just illegal