Mytt Hotel Pattaya

I booked the best suite the hotel had on the top floor costing approximately $300-$400 per night . This hotel states they are 5 star . The concierge staff were very friendly helpful and Courteous at all times . I normally stay at the Hilton hotel Pattaya on the beach where staff are fluent in English and go above and beyond . The Front office staff and manager at the Mytt hotel have rather poor English skills with lack of communication and little to no care nor compassion to guests in general nor with issues at the hotel . I stayed there at the serious lack of care to hotel guests . The mattress was sunken in the middle of the, I’d say it is the original mattress from the time the hotel opened . The air conditioning was so noisey like I was at an airport. The room was serviced daily with only towels placed in room . The room was nit vaccumed . The sheets nor linen was not replaced nor were the toilets clean . This is completely unacceptable being a so called 5 star hotel . I was furious and brought this up with front office staff and management with them only to smile in my face and say I’m so sorry sir we will contact the service department . Little to no compensation was offered to me . Going on a holiday and staying in a 5 star hotel is the last thing you would expect from a 5 star property and having staff with no care policy has purely put me off from ever staying at the Mytt hotel again .

The hotel itself is quite pleasant, but my room is situated on the south side, which unfortunately overlooks a live music restaurant or whatsoever. The performances are incredibly loud, continuing until 3 or 4 in the morning, making it nearly impossible to get a good night's sleep.

The hotel staff are very accommodating, nice and friendly, excellent, and clean 100%

Rooms are spacious and clean, excellent gym. Nice hotel, nice and friendly staff.

Excellent service, good location, nice view, hotel lobby could be brighter & more welcoming

The staff was not helpful. We arrived by bike with our luggage, and the guard didn't help to assist with the luggage. They just watched and ignored. No welcome drink was offered. When we requested plain water to take medication and staff informed to buy mineral water.