Amari Pattaya

We book ocean view room and thought of having nice ocean view room and to our surprise we got ‘construction view’(see photo below). We protest to the hotel and they claim it is not their fault. If we want to, pay. We talked to trip.com and we agreed to upgrade our room (not at hotel cost). I called room reservations and they said they need to confirm the room condition. I waited for 30min and did not received any call again. Speechless of the service and spoil our vacation mood. Lesson learnt: Be careful with ‘ocean view room’ when performing booking. It is not accurate and the room price is more expensive. Note: this is local brand hotel and lack of professionalism in problem solving of customer grievances. It does not matter whose fault but at least show some enthusiasm to provide the best service so that you have return customer to your hotel again.

Very clean and suitable for families. We also got free room upgrades which is very nice. All the staff were adorable and helpful. Highly recommended.

I stayed in this hotel in Pattaya for the first time. I have stayed in Huaxin twice before. The service is a little worse than Huaxin. My daughter did not provide decorations or birthday cakes on her birthday. In the past, Huaxin would have provided them to surprise us. The prices are also higher than Huaxin, and the hotels are relatively old. The water park and swimming pool are very good. In addition, the breakfast is very rich, afternoon tea is OK. There are very few food styles during the Cocktail period. I have to go out and eat again. I feel average after staying for two nights and may not come back again. The staff on the administrative floor are very generous. There is a boy who especially feels hospitable during the breakfast period. I feel that he is hospitable. I especially want to praise it 👍❤️ Can free one night mini bar 👍view is good 。

We stayed at the suites with two bedrooms. Staff are very nice. Good location and near the shopping mall. Great swimming pool and definitely it’s a good hotel for family.

The service provided was excellent. I had requested to check in earlier and the staff went out of the way to facilitate this even upgrading the room type. On the final day, I made a huge mistake by leaving my bag with my passport in the room. Was well on the way to the airport before I realised this and the staff contacted me shortly after informing that they had the bag with them. Huge relief .. with everything in tact. Thank you.

It's a 5 star hotel but the amenities were unexpectedly low end, they served cheap Nescafe instant Red coffee, cheap thin slippers, toilet rolls were thin. There were also some room design that can be better, e.g. the drawers side were dark which is hard to see what's inside at night, no hooks in the bathroom for towels, the shower room door opened outward and you can't place mat on the floor to dry your feet after shower. However, the view, the room and breakfast were good, I stayed for 7 days.