Our family had a leak in our home and were displaced for about a month. After staying in 4 other hotels prior to the Residence Inn, we decided to choose the Residence Inn Los Angeles Pasadena / Old Town for the remainder of our displacement. Overall our stay was great! The staff, especially the morning front desk team, was very friendly to us, and our family was able to become very familiar with them. Our daughter even made some of them friendship bracelets! The rooms were spacious, and for the most part, quiet, and we took advantage of some of the amenities like the gym and free complimentary breakfast. The only thing I would suggest improving upon would be the communication between the sales team and front desk, and front desk and housekeeping. There seemed to be some communication breakdowns between the departments. I'd also suggest that the sales team be more responsive to the guests when asked questions. I sent two emails and never received a response, and instead, had to also follow up with phone calls. That isn't the best business practice in a hospitality setting. Other than those small issues, the hotel was clean, modern, and quiet. It was a great place for an extended stay with children. The location is perfect as its a VERY short walk to restaurants, bars, and shopping in Old Town Pasadena. Also, it's only a short drive to the Rose Bowl. God forbid we are in that position again, but if we are, we will certainly stay at the Residence Inn Los Angeles Pasadena / Old Town! Special shout out to: Kayre (FD), Brianna (FD), Sebastian (Hskp), Danny (FD), Carmen (Hskp), Evelyn (FD), Katrina (FD), and Janet (FD)
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