Utente ospite
31 gennaio 2023
Absolutely horrific stay at cactus beach "hotel". When we arrived we hadn't slept all night and were looking forward to a peaceful stay at this hotel (I say this lightly as its a low rate Hostel at best.) The room did not look as advertised (no double bed, 2 singles). No shower curtain, extremely small bathroom and room in general, which we didn't mind honestly. What we did mind however is the fact that from 15:00 until 01:00 it felt like we were in the middle of a nightclub. The owners said it was a "once a year occurance", however this is a lie as they had an event the night before as well until 7AM. My bf had to go down 2 times to tell them that we need sleep and that it's impossible with the nightclub level volume. They said in 30m, we gave them another hour, went down again .. 5m they said. My bf stayed there for 10 and nothing changed. We did not get a wink of sleep and the cleaners were outside our door speaking so loudly the following morning so there was no way to sleep in either. There is NO isolation AT ALL , you can literally hear everything going on outside. The absolute disrespect I felt the Next morning I can not explain to you. The owners need to decide if they are going to run a nightclub/wedding venue or a hotel, you can not do both when your rooms are not soundproof. Do not recommend, go to another hotel near by because cactus owners do not care about their guests. We had one more night but we just bolted out of there as soon as possible. We got a refund after we contacted *********** but I could care less about the money, it's the principle.. would you go to a restaurant and pay for an uncooked meal? I truly hope they learn something and make necessary changes to their attitude and the way they run their so called "hotel". If I could give them a 0 I would. Never experienced such unprofessional behaviour from a business owner in my life.
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