Recensioni su Hedon Spa & Hotel

Risposta dalla struttura: Dear Guest, Thank you for your feedback! We're glad you enjoyed the location, spa, and the overall experience at our hotel. We appreciate your comments about the breakfast. We're pleased you'll stay with us again, and we look forward to welcoming you back soon. Thank you for choosing Hedon! Best wishes, Janeli Tehver, Marketing Manager

Risposta dalla struttura: Dear Guest, Thank you so much for your wonderful feedback! We’re thrilled to hear that your getaway with the “Hedonistic package” was such a fantastic experience. Staying in a suite with a sea view sounds like a perfect choice, and we’re delighted that you enjoyed the comfort of your bed and pillows—they truly make a difference in a restful stay. It’s fantastic to know that your dinner at Raimond Restaurant exceeded expectations. I’ll be sure to share your kind words with Alex; he’ll be thrilled to know he made your dining experience even more special. We’re also glad you loved the spa, massages, and cozy drinks by the fireplace—it sounds like the perfect way to end the day! We can’t wait to welcome you back for another memorable stay. If there’s anything we can do to make your next visit even more enjoyable, just let us know! Warm regards, Kädi Spiegelberg, Front Office Manager

Risposta dalla struttura: Dear Guest, Thank you for your fantastic review! We're glad you enjoyed the hotel room, lounge, spa, and the overall experience. We appreciate your suggestion about the air freshener in the lobby and will look into it. It's great to hear you enjoyed the views and peaceful atmosphere during your stay. We look forward to welcoming you back for another relaxing visit! Best wishes, Janeli Tehver, Marketing Manager

Risposta dalla struttura: Dear Guest, Thank you for your lovely review! We're glad you enjoyed everything about your stay, from the peaceful spa and relaxing saunas to the comfortable room that gave you such a great night's sleep. It's wonderful that our location near the beach and city made it easy for you to explore. We’re also glad you noticed the sparkling wine at breakfast We hope to welcome you back for another relaxing visit soon! Best wishes, Janeli Tehver, Marketing Manager

Risposta dalla struttura: Dear Guest, Thank you for your review! We're glad you enjoyed our spa area and the pool. It's wonderful to know that it provided a peaceful retreat for parents looking to unwind. We hope to welcome you back for another relaxing experience soon! Best wishes, Janeli Tehver, Marketing Manager

Risposta dalla struttura: Dear Guest, Thank you for sharing your experience with us! We are glad our team made your birthday celebration extra special with a surprise. It's great you enjoyed your pedicure and found the service exceptional. We're also glad you and your husband had a relaxing time at the spa and that breakfast was fresh and delicious. We hope to welcome you back for another memorable stay! Best wishes, Janeli Tehver, Marketing Manager

Risposta dalla struttura: Dear Guest, Thank you for your feedback. We’re delighted that you enjoyed our hotel facilities, spacious and comfortable room, and the excellent breakfast selection. It’s also great to hear that you found the spa area lovely. We are very sorry that your check-in experience did not meet expectations. As we have mentioned in previous responses, we are currently undergoing system upgrades, which may have contributed to this issue. We acknowledge the feedback regarding our reception service and want to assure you that we are actively working on improving it. Your experience is important to us, and we truly appreciate your understanding. We hope to welcome you again in the future for a more pleasant stay. Best regards, Kädi Spiegelberg Front Office Manager

Risposta dalla struttura: Dear Guest, Thank you for your wonderful review! We’re delighted to hear that Hedon Spa has become your go-to destination for a winter getaway. It’s great to know you appreciate our comfortable rooms, great breakfast, and the tranquil atmosphere of our spa, especially the sun room with its beach loungers. We strive to provide a relaxing experience for our guests, and we’re glad to know that you found it perfect for your needs. We look forward to welcoming you back next winter for another peaceful retreat! Best regards, Kädi Spiegelberg Front Office Manager

Risposta dalla struttura: Dear Guest, Thank you for your continued trust in Hedon Spa & Hotel – we truly appreciate your loyalty and are delighted to hear that you enjoyed the excellent treatments from Marie and Diana. We will be sure to pass on your kind words to them. It’s also wonderful to hear that Restaurant Raimond continues to meet your expectations. We are very sorry if your check-in and check-out experience did not meet our usual standards. During your stay, our hotel was transitioning to new systems, and unfortunately, this process was still unfamiliar to our reception team. This may have unintentionally given the wrong impression, as guest satisfaction is always our top priority. We sincerely apologize for any inconvenience caused and hope to welcome you back again soon for an even better experience. Best regards, Kädi Spiegelberg Front Office Manager