Hotel con parcheggio a Rotorua

Excellent location. Beautiful grounds and property. Stunning views. Spacious room. Helpful staff. Nice bonus that there are animals on the property. One major goof up — thankfully acknowledged quickly however could have been much more sensitively handled. 

Our stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service. The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous. The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.

Abbiamo fatto un check-in di notte e siamo stati molto benvenuti dal signor Fong alla reception.È stato molto utile e vicinissimo. Da quando ci erano tre, abbiamo prenotato un'unità a due piani, a quattro letti. In generale, abbiamo avuto un piacevole soggiorno. L’unico punto di svantaggio era il parcheggio, che era molto piccolo e che richiedeva una certa capacità di navigare. Una proposta: sarebbe utile avere più cuttery disponibile nell'unità per un'ulteriore comodità.

Location is excellent with lot of cafes and restaurants. I took the Intercity coach which dropped off at the tourist information site. From there it is a less than 5 minutes straight walk and then turning right to reach the hostel. Very friendly and helpful receptionist however do note it is closed at 6pm. Toilet and shower areas are very clean despite huge group during my stay. Shower gel and towel are provided which is great for me. I stayed in private single room which is good enough for me. Have kitchen with fridges, microwaves, stoves , utensils, pans , cleaning soap…… paid washing machines. U can parked your luggage after checkout for free. Walking distance to Rotorua Central Mall which has a food court and McDonald n KFC for slightly cheaper meal options. Entrance to hostel are always locked with passcode thus felt safe . I will definitely stay there if I am in Rotorua.

Il servizio del receptionista era assolutamente in posizione di accoglienza, efficiente e molto accogliente dal momento in cui sono arrivato. La stanza era ragionevolmente pulita e confortevole, offrendo uno spazio rilassante per rilassarsi. Uno dei miei punti di vista è stato il bagno, i prodotti che usavano nel doccia, che mi sentivano di alta qualità e aggiungevano un bel toccamento di lusso al soggiorno, e il ritardo di check-out di 11 ore era un grande bonus. È stato bello non essere venuto fuori dalla porta in mattinata, è stato un'esperienza di grande valore con un personale eccellente.

La posizione è fantastica! La nostra camera era molto spaziosa, senza spot, e offre una bella vista sul lago Rotorua. Il letto era estremamente comodo, e apprezzavamo davvero la comodità del servizio di parcheggio valet (NZD 59/night). Molto raccomandato

Like a 10-15 min to food street. The first reception I met was super nice and she gave me lots of good recommendations. Tried finding reception again the next day and he disappeared and never returned. The walls are very thin and you can hear a lot. There were some ****** yelling and screaming at 10pm one night (I assume they were having their sad version of a 'party' with only 3 guys...). I put my soundproof on and slept. The shower wasn't really clean. When I turned on the water it smelt like hot piss... No exchanging of new towels and I was there for 3 days. Annoying since I went to the Hell's Gate spa and all my stuff now smells like sulphur. There also wasnt any hand soap in my bathroom. Lots of free parking which was nice.

The hotel's environment and location are excellent, and the underfloor heating is a great touch. The front desk made check-in feel very warm and welcoming, and check-out was smooth and hassle-free. I really wanted to give a 5-star rating.However, the breakfast experience was extremely disappointing. A female staff was busy clearing tables the entire time and provided no service at all. Many food items were already gone — we went at 8:10 AM, and breakfast was supposed to be available from 7 to 10 AM. There was no bread, no croissants, no apple pastries. As for fruit, only three pieces of orange were left, and they didn’t even have any pulp. I pointed this out to the staff member, and she simply told me that the breakfast supply was already finished, then continued tidying up without offering any help. But there were still over two hours left before breakfast was supposed to end! I was honestly speechless. I had no choice but to drive into the city center to buy some croissants myself. I don’t know if this was a cost-cutting measure or if they genuinely ran out of pre-frozen pastries, but either way, the experience was very poor. This was already our third time staying here, and the previous two visits did not have this issue.

L'esperienza generale è stata molto deludente: il servizio è stato sempre occupato, poiché c'era solo un membro del personale disponibile, che ha fatto i check-in e le richieste molto temporanee. La questione più grande era la calda calda dell’acqua nella stanza, che era in terribile condizione, con la polvere e le tinture visibili. Ho dovuto bollire l’acqua per il mio bambino, ma non potevo usarla in modo sicuro. Questo era un incubo e mi ha lasciato molto insoddisfatto con il soggiorno.

We had an overnight stay in a executive suite. The bed was super comfy, the room decor was little outdated but everything was super clean. Staff are super friendly and helpful. Great selection for breakfast and the D bar is great space to have a few pre diner drinks. Hotel is close to the redwoods and Te Puia, and a 5 min drive to the Sir Howard Morrison convention centre.