Hotel con parcheggio a Aqaba

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

5/5 Servizio! Personale straordinario e un grande soggiorno in Aqaba Tutto è stato grande nel mio soggiorno. La squadra mi ha aggiornato gratuitamente in una camera deluxe con un balcone al check-in, perché la mia camera iniziale non era abbastanza pronta. La squadra di accoglienza era così dolce, e il personale di servizio era di prima classe. Ero sotto il tempo con una gola dolorosa, e hanno portato in modo apprezzato il tè caldo di lemone camomilla con miele e acqua extra contenente direttamente nella mia stanza. Questo livello di cura è raro! L'unico svantaggio era che la testa del doccia non funzionava (solo il bassa spugna del tubo funzionava, quindi lavare i capelli mi ha preso un po' di ginnastica!), ma tutto il resto della stanza era confortevole e pulito. Molto consigliato per l'ospitalità incompatibile da solo!

L'hotel è a Liu, ma la notte è molto tranquillo e non c'è musica.Vai da McDonald's, circa cinque minuti da strada accanto.La casa è comoda.

Tutto bene, ma il problema non è quello di fornire requisiti, per esempio, ho contattato il ricevitore di mattina e ho chiesto di pulire le stanze e di sostituire le scarpe. La sera ho chiesto le scarpe e il dipendente ha risposto, e la mia richiesta non è stata fornita.

Abbiamo avuto un ottimo soggiorno all'Hotel Alena a Aqaba. Dalla nostra arrivo, il personale era incredibilmente gentile e utile. Ci hanno permesso di controllare in anticipo e anche di aggiornarci in una stanza più spaziosa, che è stata una bella sorpresa! La posizione dell'hotel è perfetta, tutto è a pochi passi, compresi ristoranti, negozi e le principali attrazioni della città. La pulizia, il comfort e il servizio eccezionale hanno reso il nostro soggiorno davvero piacevole. Raccomandiamo molto questo hotel e sicuramente rimarremo qui per la nostra prossima visita ad Aqaba!

No-nonsense, no-frills, a practical hotel. Good location, was given a room with the window to the walled rooftop so that was not so great, but clean and comfy enough and helpful reception.

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

La posizione dell'hotel è buona, il negozio è nel centro della città, ma alcune camere sono vicine alla strada, l'effetto di isolamento sono poco buono.La qualità del sonno è pesante la notte, l'acqua calda dell'hotel non è troppo calda, e.La colazione è troppo semplice, non c'è niente di buono.

Location is good, need a little attention from management for house keeping full cleaning services, relayed notice to management for future attention. Over all good hotel .