Hotel Marriott a Parigi

My family and I recently enjoyed a truly exceptional stay at the Marriott Champs Elysees. The location is unrivaled, right at the heart of Paris with easy access to the city's iconic landmarks. The hospitality was flawless; staff were attentive, responsive, and ensured our needs were met with utmost care. The rooms were luxurious, well-maintained, and provided comfort beyond our expectations. The amenities catered to every age group in the family, making our stay enjoyable for all. In short, this Marriott establishment embodies the pinnacle of service, setting a high bar for luxury accommodation. Highly recommended for a perfect family stay.

L’albergo è in una bella zona (a due passi dall’Operá e da Galeries Lafayette), è pulito, con camere decenti (piccole come tutte quelle a Parigi). La struttura è però buona e dignitosa. Quando si passa ad altro si cade in un baratro profondo. Siamo arrivati la sera, sotto la pioggia e nessuno si è interessato a noi nè tantomeno ai nostri bagagli: ce li siamo scaricati e li abbiamo portati nella hall, nell’indifferenza totale. Arrivati al check-in ci siamo sentiti dire, da un ragazzo maleducato e sprezzante, che i bagagli potevamo portarceli da soli in camera ed alla domanda “il ristorante è aperto?” la risposta è stata: vada lei a chiedere e la è a pagamento! Una ragazza dietro al bancone si è offerta di aiutarci con i bagagli ed è stata zittita. In camera il frigo era vuoto, nonostante il deposito con la carta, gli asciugamani erano mignon in ognuno dei formati ma soprattutto erano per una persona sola. Ma il punto che più ci ha irritato è che è stato praticamente impossibile chiamare chiunque dalla camera: nè room service, nè concierge, nè altri. Nessuno ci ha risposto. Abbiamo anche cercato di chiamare l’hotel dal cellulare ma neppure in questo caso siamo stati fortunati. Alle 22 di sera, non alle 3!! Si è salvato, come gentilezza e servizio, il bar esterno. Ma non basta a salvare il resto dell’hotel. Non capisco come possano dare 5 stelle ad un albergo così. In Italia sarebbe vuoto. Non vedo l’ora di andarmene e lasciarlo.

Very nice location. Large clean rooms. Very pleasant and professional staff. The breakfast was very good. One point to add is airport shuttle pick up and drop off. It is located at a single place at the airport, so you have to get there for pickup before the last shuttle pickup and find a way to get to you correct terminal after drop off. My wife uses wheelchair assistance in the airport, so we wish we had known this so we would have just planned on a taxi ride.

I wish I'd listened to the few recent bad reviews that had been written about this property and kept my reservation at our original small boutique, well-rated BW affiliated hotel. However, given we were only staying a night and that it was offered for a reasonable number of points for as a Bonvoy reward, I took the jump. Elite members used to decent Marriott-branded hotels, spend the extra points and choose one of the other Paris hotels (the Westin, the other Marriott or the Renaissance). I can confirm that: -AC or the hotel's ventilation system currently doesn't work. Windows don't open. We had the vent blowing on ”high” and it was just recirculating air. I have a travel clock that's also a thermometer. We never managed to cool the room below 24C. It was around 13 or 14C outside that night. Shouldn't have been that hard to cool down the room by 2-3 degrees to sleep well. I love the thick feather duvets Marriott uses, but not when the room can't be cooled down to 20-21C. When I called the service hotline, I was told they were having issues with the system and it was what it was. No offer to even bring up a fan. Nothing. It was a ”oh well, too bad” attitude. -We also had toilet issues. Our toilet flushed poorly. You had to hold the flush button for at least 30 seconds to properly flush anything. -Platinum/Titanium elite members, forget about receiving any value or being recognized here. I don't expect an upgrade to a suite or the top corner room every time I stay. I understand hotels do what they can with what they have available. Their inventory shows ”executive” rooms and diffetent types of suites available. We booked a standard ”Paris view” king room and received a ”Paris view, high floor” king room. The way the floors are built, the elevators are in the middle. There's around 15, maybe 18 rooms to the left or right of the elevator lobby on each floor. Our door was 4 doors away. Couldn't even be bothered to place us further away. That was my minimal expectation. No slippers or bathrobes in rooms here. Poor shower pressure. Good luck washing your hair if you have long ones. -Front desk: The coldest reception welcome I've received at a Marriott in a long time. I swear if Bill Marriott was still CEO, properties like this would get a call from HQ to review their staff training. We are French Canadians. The agent was struggling in French and answered us in English a few times even though we were clearly not English speakers. That was extremely odd in Paris. No mention of Bonvoy status, only that, and I quote ”breakfast is not included. Because of your membership, you can take the continental buffet tomorrow morning at the restaurant. Normally, it's not included, but we don't have a lounge at the moment”. Jeez louise, I felt like I was being handed a favour... -There's a ”Bonvoy Elite” line for the front desk, but it was neither manned or enforced in the evening when we arrrived, or the following day at check out, where the line was all t