Hôtel Château d'Eau

Dangerous and Unacceptable Experience at Hotel Chateau d’Eau, Paris, France My daughter and I stayed at Hotel Chateau d’Eau (Paris, France) for a planned 5-night vacation in early July, but our experience was nothing short of a nightmare. We paid in full before checkin, expecting a safe and comfortable stay, but the hotel failed to deliver on basic standards of safety, service, and hospitality. Upon arrival, we were shocked by the neighborhood, which felt unsafe due to loud, intoxicated individuals lingering late into the night. The first room assigned to us was tiny, like a “birdcage”, though it appeared clean, so we tolerated it. Tragically, on the first night, the flimsy shower glass door broke and fell on my daughter, cutting her toes and causing significant bleeding. I had to use my own first aid kit to treat her, as the hotel offered no medical assistance. We reported the incident to the one-man reception desk, who promised to move us to another room, but this didn’t happen until the third night. The second room was slightly larger but had no air conditioning, no internet, a bathroom with hairs left from the previous guest, and a filthy small window faced another building’s backside, offering no privacy. Worse, on the third night, the entire building experienced a gas leak and power outage, leaving us trapped in total darkness and heat, no warm water, no elevator. The hotel was woefully unprepared, with no flashlights, fire extinguishers, or emergency equipment to guide guests down five floors of stairs. We were terrified and felt abandoned. We literally felt our life was in danger. The receptionist acknowledged the situation was a “disaster” and encouraged us to leave for our safety, advising us to email for a refund. We checked out early and found another hotel. However, when I emailed for a refund as instructed, the management responded with a rude, dismissive email, falsely claiming I was lucky not to be charged for the shower door damage and denying responsibility for the gas leak and power outage. This response was shocking and unacceptable for a hospitality business. This hotel lacks basic safety measures, emergency preparedness, and professional customer service. The management’s refusal to apologize or refund us for an unsafe, incomplete stay is a betrayal of guest trust. As experienced travelers, we’ve never encountered such a dangerous and poorly managed hotel. I strongly advise others to avoid Hotel Chateau d’Eau to prevent similar experiences. I’ve reported the safety violations to the relevant authorities and am pursuing a refund for the nights we couldn’t stay.

A stunning hotel with lovely staff. Tom and Ivan made sure my stay was excellent. I cannot thank them both enough for making sure every need was accommodated for. They went above and beyond with service and they are a true asset to this hotel. Excellent selection of snacks in the mini bar, beautiful room. I really look forward to returning.

I had such a horrid experience at this hotel. I was trying to book their partner hotel which was not available and it sent me to this hotel's website for booking. It looked nice online, but I was NOT aware that the hotel was just barely open and still partially under construction. My friend and I were the only guests despite the front desk insisting we weren't and because our hall way and room smelled of wet paint and still had paper on the floor, we requested a different room only to be told that we would have to pay more. Considering all of the doors of the other rooms were open to let the paint dry, we were very aware we were alone in this hotel, and it was almost creepy. The hotel staff did nothing to make us more comfortable and insisted they were not under construction. The room was small - even by Paris standards. The bathroom door wouldn't close, the street noise was very loud, the toilet seat fell off the toilet, and the light in the shower did not work. When asking the "manager" for assistance he met me with hostility and gaslit me by saying none of this was true. I would not be surprised if this place closes down in under a year. It appears they put much more effort in the aesthetic for photos than concern for their guests' comfort.