Hôtel Longchamp Elysées

Promised to contact us after check out.They didn't The hotel was alright, however on the expensive side.We had a very unpleasant experience as it was my birthday and my partner contacted the hotel to try and arrange something nice. They offered him a "anniversary package" that includes " glitters on the bed, a big Happy birthday balloon, a homemade chocolate cake and two glasses of juice for an extra cost of 50 euros." It was a huge disappointment. We were asked our check in time, and we arrived accordingly at 5pm due to the Eurostar. We came to the room to find a sad "Happy Birthday " bunting fallen on the bed, covered in tape wrapped on itself. There was no big Happy Birthday balloon, and "the cake" turned out to be 2 small squares of stale leftover brownie from their continental breakfast. The balloons deflated by the time we arrived and these were also stuck to the wall with packing tape wrapped on itself. The juice was fully warm and it has separated. This was not even on my birthday as they got the day wrong. After finding out from my partner that this was an additional €50, I went to speak with the team and try to get a refund. I explained the situation, and the morning receptionist wasn't phased. We showed him pictures of the room, and he said "this is our usual service". They told us we need to talk to the director for a refund, and we returned to the hotel specifically for this, but the director was not there throughout our stay. Towels were not changed and the tissues and toilet paper ran out without replacement.

Cozy, Clean boutique hotel Our stay at The Hotel Long Champs was incredible. The staff incredibly friendly and go out of their way to make you feel welcome. The hotel is small, but our room was spacious by Paris standards. It's also one of the few hotels that has rooms with one queen bed and two twin beds making it perfect for families. It's a well maintained old hotel and I was very impressed by the level of cleanliness.

Hotel was ok - rooms are extra small and there was no hot water.