Beauquartier - Marais Vertus

When I arrived at the hotel, there was no one in reception even though it was 12pm, I was sent a code to access the hotel and my room. The room I entered was unmade and dirty. I was switched to another room. I left my bag and the room seemed fine. I had to rush off as I was now behind schedule having to sort out a new room When I arrived back at my room later in evening, I found the bedroom dusty. I felt like I couldn't breathe well. So I checked the room and it was so dirty. See attached pictures - an old dirty mask and a packet of tissues and lots of dust at the bedside tables. They switched my room at midnight and the lady in the phone (nobody at reception) was incredibly rude. I managed to switch rooms and the 'apology' was next to nothing. I paid €142 for a dirty room and they only gave me back 20% because I emailed numerous times, many emails went ignored I was so exhausted, my plans had to be shifted the next day. Stay well away Their standards are beyond low and they are arrogant and rude. I cannot believe their cleanliness is at all acceptable, especially in the midst of a global pandemic

We booked a suite with connecting single room for a mother/daughter/grandmother get-away to celebrate my daughter's 18th. The location is fantastic in the heart of the Marais. However, the little apartment we booked was very small and felt a bit shabby. It was done in a 'cool' style, but paint was chipped, a door handle was broken and we were lacking some basics - like a dishwasher tablet for the dishwasher or more than one wine glass (there were 3 of us). If the suite and room had been more affordable, then this wouldn't have mattered so much, but when paying over 1400 euros for a 3-night stay, you'd expect more. I had to request more toilet paper, the soap dispensers weren't full and when we first arrived the carpet in the bedroom had leaves on it as it hadn't been hoovered properly which wasn't the best first impression. The receptionist was lovely - she did help order my Mum a taxi to the airport. However, as reception is only open for a few hours in the day some in-room info would have been extremely useful - we could have done with instructions about how to use the safe, how to use the coffee maker and local restaurant/bar recommendations, just like you would get in an Airbnb. There is also no soundproofing between floors, when the couple above us arrived home we could hear them walking/talking etc, so not a great choice for light sleepers.