Hotel in zona Poço da Laje, Parati

Eu e meus filhos amamos este passeio. Hotel maravilhoso, estrutura excelente, funcionário prestativos, café da manhã muito gostoso e de brinde tivemos companhia de macaquinhos no café da manhã. Tudo muito limpo e organizado.

I booked 2 nights in this place on December 30 and 31 and it costed me $150 the night, where the normal price won’t exceed the $50. I thought the price was in reales but it was in dollars, so I hoped it would be a really nice place due to the price. There was no security box, the wifi was incredibly slow (I had to do some work and couldn’t due it from the room), there were ants over the table, no hair drier, the handle of the door was broken and there was no lamp next to the bed. I emailed the owner and he never responded it. I went to talk to him in person and ask him if he got it but he said he had nothing to say and that the booking was my mistake. I explained all the issues I found with the room and that I was expecting a refund due to them, but he never took responsibility for them and blamed me again for the booking. I was expecting responsibility on the matter. I thought that position was greedy, he knows I didn’t want to book at that price, that it was’t the normal cost of the hotel due to holidays and that I found many issues in the room.

This hotel was wonderful, the service was fantastic for the most part. I say for the most part because I had to wait over 30 minute for a few bottles of water and needed to call twice. Also they don't really know much about technology...I figured out the TV myself and the A/C had a timer set to go off in the middle of the night, I called downstairs, no one came so I figured it out for myself. For a luxury property it would have been nice to have a makeup mirror in the bathroom and a box of tissues ( I bought my own box). One last critic would have been great to have the serve of someone to iron your clothes . We also needed adaptors so we could use our electronics (and my friend with me was from Rio, but still needed one as there was no way to plug in your cell phone charger). One more HUGE thing, the floor in the shower is a bit slippery and there is no handrail, nothing to grab onto, a bit dangerous, no matter what your age and I would have like brighter lightbulbs in the bathroom. On a Positive note (and there were many) Room was clean and bed huge and comfy and quiet at night for sleeping. Double sinks in the bathroom a plus. Everyone was super friendly and breakfast was fantastic. Pool and gardens were lovely, lush and tropical. The ice cream shop Miracolo was a dream, we went for ice cream every afternoon, not to be missed. And the restaurant Pupus was truly exceptional, the service was 5 stars and the food was prenominal. All in all we had a wonderful weekend.

Tutto è stato incredibile! Non abbiamo avuto alcun problema. La piscina è grande, l'ospite è vicino al centro storico, ha Wi-Fi e colazione. Tutto bene pulito. I collaboratori sono incredibili, siamo stati molto ben trattati. Certamente torneremo !

We were sad to leave here, which says a lot! Beautiful quaint hotel perfectly located for the historic town of Paraty, literally a 3 minute walk away! Our 2 rooms were in a separate building which shared a quiet, pretty courtyard area. Rooms were clean, spacious, well equipped with comfortable beds. The mini bar items were very reasonably priced. Breakfast was always delicious with a great selection of hot and cold items. We also really enjoyed the afternoon tea and again delicious cakes! Camilli , the manager, spoke excellent English and a positive guest experience was always her priority. The other hotel staff didn’t speak English but nowadays this isn’t a problem with Google translate and everyone was always super friendly! The main public area of the pousada with the pool, chill-out area and restaurant was so pretty and tranquil. It was a shame the pool wasn’t heated - my kids found it a little too cold for swimming but I think this is the norm in Brazil. My only very small negative was that we’d used the laundry service for a lot of items and it wasn’t until afterwards that I’d realised one of the items - brand new for the trip - hadn’t been returned to me (partly my fault for not checking through everything before check out). Camilli did try to arrange for it to be sent to our next destination but it was unfortunately too late. All in all, a super little pousada and I would 100% recommend a stay here.

La posizione è molto buona ma l'alloggio non è più desiderabile. Caffè mattina e servizio sono ottimo.