Ivi Mare - Designed for Adults by Louis Hotels

Location perfetta (giusto all’inizio del lungomare pedonale) Hotel moderno e confortevole con ampia piscina e spiaggetta privata. Accoglienza e personale delizioso. Dintorni piacevoli ma mare deludente. Colazione ottima e abbondante.

Ivi Mare 5* hotel........ Pro's: - immaculately clean hotel around poolside and rooms and all dining areas - friendly staff - front desk staff very helpful - booking our fav restaurants around Paphos for us and asking if we needed anything else. - Veronica from housekeeping was superb and always greeted us with a smile and a joke each time we saw her. - sunbeds the BEST EVER in all the years we have been coming to Paphos - beats the Asimina and Amavi sunbeds hands down! - food was good - plentiful breakfast, we didn't dine in that much in the evening - as we know so many local Taverna's to eat at. Cons: Not many but key ones: - Pool itself looks very inviting, sadly not accessible to all (my opinion only) as we travelled with someone with a bad knee. There are no gradual steps into the pool like in the Asimina and Amavi (other 5* hotels). The issue my wife had was she couldn't use the pool ladders as the ladders are too narrow to place feet on for her and each step was quite far apart for her so it was difficult getting in the pool - no such issues in other mentioned hotels. In fairness to the Guest Relations staff (who was brilliant) we gave feedback and she said it was on a list of items the hotel are looking to do for improvements - there was a shallower end to use but the steps issue was still the same. Unfortunately due to the pool accessibility itself we feel we cannot return - however I noticed it wasn't an issue for others and there were plenty of people happily using the pool. - return taxi to airport - driver was able to literally walk in - shout our names out incorrectly - which meant he nearly left us there until I thought I had better check with him what was written on his piece of paper - turns out it was US!! luckily I checked. Advice to hotel - I think staff on the front ought to be able to liaise at this stage - they do in other 5* hotels. - we collected our own luggage from the room and left it with reception but then had to collect it from the room behind reception - as did others. Personally I would expect a 5* hotel to go the extra mile - like they do in the Asimina and Amavi. I suppose we could have asked them to do this for us but just feels a bit like the service ought to have been offered. - no poolside staff (apart from bar staff and lifeguards) to help with umbrella's - even just one additional person to assist for those less able to move the shade around - imagine the tips they would get! I note they do this at other 5* hotels. Overall we did enjoy our stay at the hotel and we just feel compared to other hotels of the same star rating the Ivi Mare just needs a few tweaks for this to be a 5* review and for the hotel to be perfect! I don't blame the staff for the negatives - the feedback is for the hotel owners only to consider. Special mention to the lifeguards - superb! always making sure rules were followed - and were friendly.