Maitai Express Tahiti

The hotel is clean and the staff is very friendly, hotel location is good where you can easily find some food to eat.

We (a group of 6) stayed for one night at the end of a cruise that finished in Papetee. The hotel is in walking distance from the cruise port and convenient for seeing the main sights in Papetee or organising a tour of Tahiti. Customer service was excellent with nothing too much trouble for the front desk from booking taxi’s, giving directions and storing luggage. The hotel is modern with smart comfortable rooms, a compli continental breakfast is provided which was very good. Only slight criticism was the karaoke noise from a night club in the adjacent road could be heard until 2.00am that affected sleep quality. Rooms on the opposite side of the hotel reported they were not disturbed. Good WiFi rooms and service made for a very good stay.

We were sent here by Air Tahiti Nui after they cancelled our flight, but this is a boutique hotel with only 22 rooms and Air Tahiti Nui sent 10 parties of people here 🤯. Of course none of this was the fault of the Maitai, and their staff was sooooo understanding of our situation. Not only did they get on the phone multiple times with Air Tahiti Nui to make sure the people they could not fit got accommodation elsewhere, they actually called the other accommodation to make sure they really had room for us! For me, the best customer service comes from people who truly care about people, regardless of whether you are a customer yet. Thank you Maitai staff for going above and beyond to take care of a bunch of tired folks who just wanted to get some rest after a frustrating experience. We will definitely visit next time we are in Papeete!