Utente ospite
22 marzo 2025
I was robbed at this hotel! My boyfriend and I stayed at this hotel from March 11th to March 12th, and I accidentally left a pair of pants in the room. Over the following days, we tried calling the hotel MANY TIMES, but we got NO response. With no other option, we had to go back to the hotel in person to inquire about the forgotten pants. Unfortunately, we were met by a receptionist who was completely unhelpful. She made no effort to check with the housekeeping staff who cleaned the room that night, nor did she attempt to contact her manager to assist us. To make matters worse, she lied—she promised to get back to us, but never did. I also sent two emails in the following days, and, ONCE AGAIN, no one replied. The staff at this hotel are so disgraceful (and I’m not referring to money) that they resort to stealing from the very tourists who pay their salaries. Behind every smile, there is a lack of respect, professionalism, and HONESTY toward guests. This was just a pair of pants—imagine what they would do if they found something more valuable, like a watch, earrings, or rings. My advice to anyone considering this hotel: look for a more reputable place where you can expect better service, such as the Megapolis Hotel.
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