Global Hotel Panama

I recently stayed at this hotel for seven days. I also had a group of eight stand this hotel as well with me as I celebrated my 26th birthday. I love that this hotel is located within the financial district of Panama, which means that is close to everything that’s within the area. In terms of customer service this hotel made sure that their staff was well trained and excellent in this area. They make sure everything that we needed that we had and if we didn’t have what we needed they will make sure that it was there by the morning time when we went out the next day in the city. The attention to detail was phenomenal. They also welcomed us a glass of champagne on our welcome due to me celebrating my birthday at this specific hotel. One of the Pleasant surprise was that they had a restaurant/bar downstairs in the hotel lobby, which you can go to from 6:30 AM until 10:30 PM which also offered room service up to your room if you wanted to have food later on in the night. The bar service and cleaning service was impeccable. I couldn’t have asked for a better staff to make sure that we were taken care of. Make sure that you always tip when people are taking good care of you, especially at this hotel it goes a long way. Now, onto a couple of things that I feel as though the hotel could’ve did better in, since this hotel is a five stars hotel I would expect for them to offer microwaves in each room in which they didn’t so whenever you order food, you have to go to the lobby and heat it up. This is was super inconvenient when it’s late at night, and you’re in your night clothes you don’t want to go to the lobby to heat up your leftovers. Also, there was a distinctive smell on the hotel floor and in the rooms whenever you get back from inside, this can be something that could be fixed, especially when you’re coming in from a long flight or torn the city you would expect a better smell. I recommend having air fresheners on each floor and in and in the rooms to get rid of whatever the-smells. Despite these critiques, I would still go to this hotel all over again. I thoroughly enjoyed my stay and I have shared my experience on TikTok. The front desk works hard to make sure that we were taken care of one of the highlights with this hotel is the umbrella service, ordered because Panama rains 9 months of the year and you are allowed to borrow them and place them back upon returning to the hotel. Another highlight is my friend left her rare Stanley cup and the hotel knew she was apart of our party, and made sure we got it to give to her back in the U.S. Also, the hotel even keeps your bags locked up when checking out instead carrying it around the city until your flight you can leave it at the front desk and comeback to get it right before your flight.

Terrible experience. 4 engineering visits, 2 room move offered in a space of 2 hours. 1st engineering visit. Upon checking into our room, we discovered that the shower wasn’t functioning properly due to low water pressure. When we tried to contact the front desk to address the issue, the phone didn’t work, so therefore had to go down from the 17th floor to report it in person. 2nd, 3rd and 4th engineering visit. The front desk suggested moving us to a different room, and we agreed. However, in the new room, the overhead shower wasn’t working either, so the engineering team had to come and adress the issue. After they left, we attempted to shower, only to find there was no hot water. They returned to resolve the issue, but after my partner showered, the shower stopped working again. The engineering team had to come back a fourth time, and though they eventually got it working, we were told that we could either use the hot shower or the sink, but not both simultaneously, as using the sink would cause the hot water to fail. Consequently, we couldn’t shower in the morning. We were offered another room, but I refused, see below as to why. Technical issues can happen in any hotel, but my primary concern was how the situation was handled. After offering us a third room, I expected the hotel staff to personally check everything before suggesting another move. However, the front desk was quick to suggest another room without providing a clear answer when I asked what would happen if the issues persisted. The response was simply, "This is the only option I can give you" (I wish the phone call had been recorded). The front desk team needs additional training on five-star service and better communication with guests, as the way I was treated fell far below expectations. If a third room move is necessary, staff should ensure the room is thoroughly checked beforehand. There was no follow-up from the front desk after checkout, nor was any compensation, recovery or apologies offered. This is not the level of service one would expect from a five-star hotel in cities like London or New York. I truly wish the call had been recorded so this could be used as training purposes on how to not deal with situations as such. Please note that we are not difficult guest and we are fully understand the issues within hotel facilities that may arrise from time to time and often beyond control of team members on duty. But it is the responsibility of the managers on duty to ensure that guest are looked after and treated accordingly. Something that I felt was missing.

The hotel was nicely appointed & clean. I was upgraded to a corner room with some amazing views. Overall the room was ver nice…and I’m particular about where I stay!!! The drawbacks were that the room never got really cool. It got down to maybe 75 F. At times the heat disrupted my sleep. Additionally, there was a damp order in the Hallway & in my room. I always bring air freshener so that did help some. The staff was friendly & attentive. Kevin was awesome!!! SN: the breakfast buffet isn’t worth it.

We got the suite with a great view and fresh room with a big bathroom and bathtub. Nice complimentary stiff in the room and alot of different lightning options. The staff was very accommodating and nice. Very good and would definitely stay again!

Myself and partner visited this Hotel a few times when it was The Ola Panama now the Globals Hotel Panama. It seems that the standard has dropped considerably this visit. The food was sadly lacking. The Main Chef did his best but was under great pressure it seemed. He was very very busy with virtually no help. My thoughts were that they were under staffed. The Air conditioning went off every night. I complained on two consecutive nights about it. It was restored quickly but only after being woken up with the heat and hardly able to breath. The WIFI was Nonexistent in Room 404. There also seems to be an issue with Ants in this room. My partner was bitten by what looked like midges every night in the restaurant as there were no insect trap lights or similar. We bought the drinks package which did save us a fortune. The room was clean and respectable and if not for the air conditioning would have been perfect. I really feel disappointed that I have only gave the Hotel 3 stars as I always thought it was a fantastic Hotel and worthy of five stars in the past. Alas if I were asked if I would return to this hotel, I would probably say No. (Sadly). So come on Globals Panama raise your game. Address the restaurant and the food. Sort the WIFI and the air conditioning. Jet2 also need to inspect the Hotels they offer the public as this was our third Jet2 trip this year and all have been labelled as 4 star but were sadly lacking and lucky if they were even at a 3 star Standard.

Ok for a one night stay I guess. Here are a fewPros and Cons: The Hotel is in a good location near shops and restaurants. Lobby is cute but small. The price is reasonable for what you get. Check in took much longer than expected, considering how empty the place was. Bed was firm, shower wasn’t draining properly, TV remote didn’t work properly, Not in love with this Hotel, not sure Id stay here again, guess you get what you pay for. A one night stay here would suffice for me.