Hotel Courtyard a Città di Panama

Service: The customer service was very good! All the individuals were very warm and courteous, especially the staff at the kitchen in the mornings. Breakfast : The breakfast was very good. There were many items to choose from. They also tried to switch up the different food items/options daily. Location: The hotel is a little distant from the Tocumen airport, maybe about 20-30 minutes drive. The hotel is right beside a KFC. There are a few restaurants and a bar nearby as well. Taxis are easy to get at the hotel. Depending on your destination, fare is from 5USD up. Casco Viejo is about 15 minutes away. Amenities: I didn’t really love the amenities. They were no toothbrush/toothpaste provided and other common things that I expected as it relates to amenities. Birthday: It was my spouse’s birthday and we went out and came back and saw that the hotel left a delicious slice of cake, fruits and a letter on our table for my spouse. THANK YOU!!!!😊😊😊😊😊 The hotel was clean. The lobby area is great for photos. The check in process was smooth. The pool has a bar and restaurant with reasonable prices! We enjoyed our stay 😊😊😊

Per iniziare a destra non pensavo che il mio viaggio includesse colazione gratuita fino a quando non sono arrivato e la signora al dipartimento di fronte mi ha detto! Ero eccitata per il cibo gratuito. Mi piaceva tutto circa l'hotel e il cibo era in punto e l'hotel è molto pulito. L’unica cosa che mi preoccupava era la tranquillità della mia stanza, che ci ha fatto pensare un po’ troppo, ma che non ha fermato nulla che ci fosse ancora piacere. Se avessi visitato di nuovo, mi prenoterei di nuovo.

Excellent stay at The Crowne. This hotel exceeded our expectation. The room was very cosy and extremely clean. The buffet was delicious with a reazonable price. We could enjoy the swimming pool and it was relaxing. The souvenirs were very nice and affordable. The staff was professional, and we had an excellent and warm welcome. Everything was perfect! Nothing to worry about! I higly recommend The Crowne Hotel Airport. There is also a free shuttle to and from the hotel! I will for sure book the Corwne again. It was my second time there.

The restaurant and front desk staff were beyond helpful. Incredibly friendly and knowledgeable. All went out of their way to ensure we had everything we needed. We used the gym every morning and the rooms were spacious, light, and welcoming. One morning we had an issue with our shower leaking onto the ceiling and it was fixed before we got back from our daily adventure. The staff was definitely attentive. And the food regardless of which meal was tasty. A sizable breakfast buffet is included with the affordable nightly rate. The hotel is located a five min Uber ride from casco Viejo and other well known sites. We would stay here again.

I stayed in Novotels everywhere in the world, but this one is most simple i saw before. It’s ok for night stay, because clean, quiet and comfortable. Only one thing very surprised me - for meeting guest in room they ask 65$ (I pay for room 50$). All Novotels in the world allow to have guests, this not.

L'albergo andava bene. Il personale delle pulizie era molto cordiale, il personale della reception era piuttosto incostante e alcuni sembravano disinteressati. La camera era piccola ma confortevole e il prezzo è buono, ma onestamente ci sono hotel migliori a prezzi simili. La posizione è ottima, ma molti degli hotel precedentemente menzionati si trovano nella stessa zona. Nel complesso il mio soggiorno è stato buono, ma non sarebbe mai stata la mia prima scelta.

Hotel con ampie strutture, con ******, biglietto, negozi e ristoranti. La pasticceria/bar Las Hadas, aveva molto buon cibo, buona attenzione e era aperto 24 ore. La stanza era grande con una bella vista sull'Oceano Pacifico e ogni giorno lasciavano acqua in bottiglia di cortesia. Un punto negativo è che un giorno si dimenticarono di pulire la stanza, e quando chiamarono la ricezione per lamentarsi, ci hanno offerto di farlo, ma era gia' sera. Come opinione personale, non mi piaceva che il bagno avesse un vetro smerigliato invece di avere una parete, quindi non aveva molto privacy.

Terrible experience. 4 engineering visits, 2 room move offered in a space of 2 hours. 1st engineering visit. Upon checking into our room, we discovered that the shower wasn’t functioning properly due to low water pressure. When we tried to contact the front desk to address the issue, the phone didn’t work, so therefore had to go down from the 17th floor to report it in person. 2nd, 3rd and 4th engineering visit. The front desk suggested moving us to a different room, and we agreed. However, in the new room, the overhead shower wasn’t working either, so the engineering team had to come and adress the issue. After they left, we attempted to shower, only to find there was no hot water. They returned to resolve the issue, but after my partner showered, the shower stopped working again. The engineering team had to come back a fourth time, and though they eventually got it working, we were told that we could either use the hot shower or the sink, but not both simultaneously, as using the sink would cause the hot water to fail. Consequently, we couldn’t shower in the morning. We were offered another room, but I refused, see below as to why. Technical issues can happen in any hotel, but my primary concern was how the situation was handled. After offering us a third room, I expected the hotel staff to personally check everything before suggesting another move. However, the front desk was quick to suggest another room without providing a clear answer when I asked what would happen if the issues persisted. The response was simply, ”This is the only option I can give you” (I wish the phone call had been recorded). The front desk team needs additional training on five-star service and better communication with guests, as the way I was treated fell far below expectations. If a third room move is necessary, staff should ensure the room is thoroughly checked beforehand. There was no follow-up from the front desk after checkout, nor was any compensation, recovery or apologies offered. This is not the level of service one would expect from a five-star hotel in cities like London or New York. I truly wish the call had been recorded so this could be used as training purposes on how to not deal with situations as such. Please note that we are not difficult guest and we are fully understand the issues within hotel facilities that may arrise from time to time and often beyond control of team members on duty. But it is the responsibility of the managers on duty to ensure that guest are looked after and treated accordingly. Something that I felt was missing.