Città di Panama: hotel sulla spiaggia

Excellent choice in Panama City, the rooms are perfect, neighbourhood is great with endless number of restaurants. Continental breakfast is amazing. We stayed here for 10 days, however 1 single issue did confuse & upset us: Here was the scenario explained to them: - 10 nights of stay - guest A&B stayed for the first 6 days. - guest A alone 7th day - guest A&C the last 3 nights. Told them upfront that 1 guest leaves & another will join later. They charged $27.5/day, admin fee to change a guest name!? This was after suggesting that we cancel with Trip.com & rebook again with the correct names. We told them it doesn’t make sense to do that & it was disappointing that they couldn’t offer any solution to a customer who just gave them 10 days of business & being a Riu Class member loyal to this chain.

The visit started right: My plane was way early, so I sat in the lobby; the desk clerk later brought my room key to me. I love hotel breakfasts that don't have only typical US eggs, etc... this one had that but also had platanos fritos, rice and beans, and more. It was all delicious. The problems were in my room. The most irritating were three notices (see photos) warning me that I'd be charged for various things -- for instance, bringing a towel from the pool to my room or taking the iron home with me. (I expect that at a cheap hotel, not at one of the top hotels in Panama City.) The tall window had a crack from top to bottom, which made me nervous that the high wind during the thunderstorm might break it... probably not, but even an obvious patch would have been better than (apparently) nothing.

L'addetto alla reception in una mattinata era assolutamente irrispettabile.... Parlare con il suo amico o qualcun altro al telefono durante il cliente stava aspettando la sua discussione fino a quando non ci ha dato 30 secondi solo per chiederci ”check out, OK ciao... Anche bene mattina non ce l'ha detto!!!!Vergogna lui!!!

The property has a great ocean view - at the bar and in the room. Staff are warm, friendly and helpful. Recognize Hilton Diamond members and provided great benefits. Great ocean view in the public areas and the room. We had a very good experience and think it provides excellent value. We are considering to spend a month there in the winter!!!!

Feel free to stay at this holiday Inn if you are planning to stary close to the city area. The hotel is literally in the middle of the banking area and has a subway station near by. Uber arrive fast since this is a busy area. Ideal for business stays in my opinion.

L'atteggiamento del servizio di fronte e del concierge è molto buono. L'acqua nel doccia è molto piccola e la pressione dell'acqua è insufficiente. Il giorno in cui sono partito, è accaduto un incidente molto sgradevole. Sono al 100% sicuro che il mio passaporto fosse posto sul bastone, ma l'ho trovato improvvisamente No, pensavo che mi fosse stato screpolato, ma finalmente l'ho trovato sotto la materassi! Chi è pazzo di mettere un passaporto sotto una materassi? Non è chiaro che voglio che gli aiuti a trovarlo, e dare un consiglio se lo trovo? consiglio a tutti di essere ottimisti sul tuo passaporto, e non dargli alcuna possibilità di nascondere il tuo passaporto!

Buon hotel in generale e grande posizione in Panama. Area sicura e facile accesso ai punti di vista. Solo la questione è che mi è stato detto che sarei stato migliorato a causa del mio status Marriott Gold ma al check-in non ho ricevuto un miglioramento. Mi è stato detto che era completamente prenotato, ma so che non è così.

What a disaster experience ! Really a shame for a brand and image like Intercontinental. A ”i don't care” attitude all over the place, bad service, bad rooms ... Difficult to find something positive about this hotel except the location and the view. 1) forget any decent checkin : the staff don't even look at you (even if you wait at the special counter for IHG level guests ; i was told ”come here” ... Nice welcome. 2) room was not ready at the end of the day 3) area of swimming pool is just dirty (paper, dust all around) - see picture 4) room is not fresh; air conditionning leaking on the wall and floor, 1 cm space between the door and the wall ... Avoid a room close to the lift because you will hear the whole night the ding dong ... 5) don t disturb some staff member at the breakfast; they are not there to clean the table or serve a coffee (when you finally call him, he just avoids to come) Was it only us ? Are we too demanding for such an hotel ? Never again ...

1) First 3 nights, pool was closed for renovation. Reception said ”No pool available”. Only this, I thought, the pool was completely closed. On the forth day, I saw, guests were swimming. I asked the reception. ”Yes, you can swim”. Why the reception could not inform us only 3 days closed? 2) No towel after cleaning. Also first 3 nights. I thought that the clean team forgot to leave it, but it was not forgetting, but not ready. Towels were delivered around 19:00 first 3 nights. I called the reception every night and they said ”We inform the responsible staff” and waited for hours. Why reception didn't answer ”Towels will be delivered around 19:00 today” or advised us for delay delivering in advance? Then I didn't have to call the reception every day. Anyway, I had to wait to take shower till 19:00. Outside was 30degrees, and I wanted to take a shower immediately. 3) Weak WIFI. WIFI at Reception was with 96 Mbps, however, room at the door was 14 Mbps and at bed, no signal anymore. At desk also 2 Mbps or no signal. It's impossible to watch streaming like Netflix or web meeting. Also no smart TV. 4) My room card key was invalided every day. I had to go to the reception after back to the hotel (Elevator works with valid room card key). If no guests are at the reception, it takes soon, but one day, big group was there, and I had to wait more than 10min or more. I had a take away food, and it was no more warm when I was back to the room. 5) They asked me an advance payment even flex rate booking. They need cash? 6) No refrigerator in a room.

Ottimo hotel per viaggi di business, passeggiata o soggiorno di passaggio, serve per tutto. Ha una zona di piscina confortevole e con ottima vista su tutta la città. La stanza era pulita, il ristorante era abbastanza amara e la cena era buona, non c'è una grande varietà di cibo, ma ha davvero ciò che è necessario