Utente ospite
31 gennaio 2023
Booked to stay through *********** to pay at venue, card was processed ahead of arrival which is a non issue however we were stranded in the floods in northern NSW. The priority was getting to safety, we contacted the hotel to let them know and were told they would call us before they closed. We called them to tell them we wouldn’t get across the border. We ended up being stranded surrounded by floods, so cancelled our booking. The hotel made some excuse about no longer refunding due to losing so much money during covid! While we are fortunate many don’t have homes to go home to we do, the offer of reallocating the dates is insufficient considering the payment terms were pay on arrival. The hidden cost of businesses treating consumers appalling during what are natural disasters is absurd. Right up and down the coast people are looking for places to stay and booking out accommodation places. This hotel literally took out the payment that would be much better allocated right now after this week. I’m disgusted at the treatment and more so the evoking of their so called payment terms and conditions which have since been changed on ***********!
Traduci