Utente ospite
1 marzo 2024
This is a very easy review, and yet a complicated one. Please please come and stay here. We had the best experience you could possibly have. They are exactly what they advertise, in pictures and in experience. The place is super clean and highly maintained, yet you don’t feel pompous. The staff are the most hospitable and friendly we have come across in South Africa. Our room was impeccable. Two levels. Bedroom in the upper. Front door and back door access. Everything was in perfect working condition. The pool. OMG. We went out every morning to do winery tours and visits but always came back to the pool in the afternoon. We met several friendly couples (and one horsy girl (N, we know your name) late the last night when the power went out and spent three hours chatting. It was lovely. BUT, and we can not stress this enough. We had an incident on our first day (2 blown tires) before we even got to the lodge. 16km out. All we can say is, Ezna, our hostess and greeter, and angel from above, drove out with two helpers and rescued us when our car rental company abandoned us on the side of the road ( Bluu rental, do NOT use them). Ezna drove us back when we were tired and hot and stranded. She provided welcome drinks and the most wonderful and pleasant and comfortable welcome during a period of high stress. Ezna herself is solely responsible for giving us above and beyond service during troubled times. She took care of us, lovingly, for the next three days of our stay. We truly don’t k ow what would have happened if it wasn’t for Ezna, our angel. We thank you over and over again and I do t think we will ever forget each other. Bless you and please, please come to Klein Waterval as it is stunning and full of truly caring staff (staff isn’t even a good term), maybe family.
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