Recensioni su Mercure Oxford Hawkwell House Hotel

Wonder stay and amazing hotel

Fabulous newly-refurbished room with super bed, compact but nicely fitted bathroom and air con. Peaceful village setting away from roads, a bonus around Oxford, with easy access to city by bus or riverside ride or walk. Welcoming staff and spacious, relaxed lounges and bars, lots of outdoor space.

Good location with easy access to Oxford centre by bus or scenic walk along the river. Rooms were well presented and plenty of amenities. Staff were friendly and efficient, had our room and key ready to go when we checked in. Highly recommend for a weekend getaway.

Is fine

房間比較寬敞，房內設施比較簡約，取暖是日本掛壁空調沒有暖氣片安靜，早餐很英倫風格還可以單點，服務員很熱情！

很大，房子為很好看

可怕的酒店，可怕的服務 在酒店入住的第一晚，我的車停在酒店的地面停車場，就在酒店大堂門口，旁邊就是攝像頭，可怕的是我的車在當晚被砸，副駕駛的車窗被砸碎，車裡的行李箱和包被偷走，而酒店對我沒有任何歉意和安慰，也拒絕向警察提供監控錄像，導致案件無法追蹤。 當天早晨酒店電話到房間通知我，我的車被砸了，沒有任何歉意。我打電話報警時要求酒店的工作人員一起溝通，警察詢問什麼時間發生的事情，酒店工作人員回答是在早晨5點左右（因此我相信她看過監控，所以知道是在早晨5點發生）。報警後酒店工作人員問我是否要看監控錄像，天真的我説等警察來了一起看。結果當天警察沒有來，晚上我要求看監控時，酒店工作人員的態度180度轉變，説不能給我看監控，需要等警察來了給警察看。等我第三天退房時，警察依然沒來，我再次要求看監控遭到了拒絕，對於遊客來説我們不可能在那等着破案，衹能離開。幾天後我收到警察的短訊，他説酒店告訴他們監控壞了因此沒有錄像，案件無法追蹤。在這個過程中，沒有一位酒店的負責人出現，向我表示歉意，好像這件事情和他們沒有任何關係一樣，這讓我很震驚，很難以想象這是一家四星級酒店該有的服務，這竟然是雅高集團旗下的酒店的服務。 如果你不擔心自己的安全，可以入住這家可怕的酒店。 Terrible hotels, terrible services On the first night of my stay at the hotel, my car was parked in the ground level parking lot, just outside the hotel lobby, with a camera next to it. What was terrifying was that my car was smashed that night, the passenger window was smashed, and the luggage and bags in the car were stolen. The hotel did not apologize or comfort me, and refused to provide surveillance footage to the police, making the case untraceable. That morning, the hotel called my room and informed me that my car had been smashed without any apologies. When I called the police, I asked the hotel staff to communicate together. The police asked when the incident occurred, and the hotel staff replied that it happened around 5 a.m. （so I believe she had seen the surveillance, so she knew it happened at 5 a.m.）. After the alarm, the hotel staff asked me if I wanted to watch the surveillance video. Innocently, I said to wait for the police to come and watch it together. As a result, the police did not come that day. When I requested to watch the surveillance at night, the attitude of the hotel staff changed 180 degrees, saying that they could not show me the surveillance and needed to wait for the police to come and show it to the police. When I checked out on the third day, the police still didn't come, and my request to watch the surveillance was rejected. For tourists, we couldn't wait there to solve the case and had to leave. A few days later, I received a text message from the police stating that the hotel informed them that the surveillance was broken and therefore there was no video recording, making the case untraceable. During this process, no hotel manager appeared and apologized to me, as if this matter had nothing to do with them. It shocked me and made it difficult to imagine that this was the service that a four-star hotel should have. It turned out to be the service of a hotel under the Accor Group. If you are not worried about your own safety, you can stay at this terrifying hotel.

因地處牛津城外，房間大 設施略舊 提供拖鞋 英式早餐正常 免費停車場不大 打車不便。

除了酒店位置不在市中心，吃飯主要在酒店餐廳之外、其它部分都很不錯哦。推薦

這個酒店的地理位置不錯，酒店外觀也很好，衹是沒有想到房間的衞生實在不夠乾淨，被子有一股説不出的黴味。 不推薦！

優美舒適的環境，唯獨房間燈光偏喑。 泊車也很方便，近在咫尺。

安靜，酒店早餐不錯

房間比一般還差，晚上燈昏暗，設施和價錢不成正比，很😭😭不值。

สะดวกสบาย