2 Chome-2-4 Nishishinsaibashi, Chuo, Chuo Ward, Osaka City, Osaka Prefecture, 5420086, JapanDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.4/5
Molto buono
1790 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.6
Strutture e servizi4.3
Servizio4.4
Pulizia4.4
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Tutte le recensioni(1790)
Recensioni positive(1707)
Recensioni con foto/video(456)
Illuminazione OK(221)
Comodo per lo shopping(178)
Vicino all'area commerciale(149)
Camere ampie(113)
Ottimo design(99)
Vasca meravigliosa(14)
Perfetto per luna di miele(11)
Recensioni negative(83)
Joanne Ip
Camera d'Angolo Deluxe con 2 Letti Singoli e Lavatrice
Soggiorno: mag 2024
Coppia
2 recensione
5.0/5
Eccezionale
Pubblicata: 19 giu 2024
Hotel con un servizio davvero eccellente, adoro la posizione e la camera d'albergo così confortevole, solo che la stanza è chiara e un po' buia. Ma adoro questo hotel, torneremo di nuovo!
Testo originaleTraduci con Google
Risposta dalla struttura: Thank you for selecting us out of the many possible places here. It's a pleasure to serve you, thank you for your valuable feedback. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. May you have a nice day. Best regards, MERCURE TOKYU STAY OSAKA NAMBA
Scott Klein
Superior con 1 letto queen size e lavatrice
Soggiorno: mag 2024
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 17 giu 2024
La stanza è un po' buia. Buono con lavatrice e asciugatrice.
La posizione è ottima, famiglia Mart e 7-11 nelle vicinanze. A pochi passi dalla stazione della metropolitana. Centro commerciale proprio nelle vicinanze con molti cibi e bancarelle.
Testo originaleTraduci con Google
Risposta dalla struttura: Thank you for staying and sharing your review with us.We are happy to hear your good comment.However we are sorry about inconvenience of room brightness.We will continue to make every effort to improve our hotel, and we hope that you will visit us when you come to Osaka.
Yang-yang
Deluxe Room (Twin con 1 letto aggiuntivo) e lavatrice
Soggiorno: mag 2024
Viaggio con amici
7 recensione
5.0/5
Eccezionale
Pubblicata: 14 giu 2024
È un hotel davvero buio ma moderno, ha anche una piccola palestra senza pesi e un tavolo da biliardo. Personalmente mi è piaciuto stare qui, anche il personale è gentile
Testo originaleTraduci con Google
Risposta dalla struttura: Thank you for selecting us out of the many possible places here.It's a pleasure to serve you, thank you for your valuable feedback.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.May you have a nice day.Best regards,MERCURE TOKYU STAY OSAKA NAMBA
FF Lau
Camera Standard per due persone
Soggiorno: mag 2024
Famiglia
2 recensione
1.7/5
Pubblicata: 11 giu 2024
-Un'esperienza alberghiera così orribile! Il personale addetto alle pulizie teneva aperta la porta della mia camera dopo la pulizia. Quando sono tornato in hotel dopo pranzo, l'ho trovato e mi sono lamentato di persona alla reception. Il personale della reception mi ha semplicemente chiesto scusa. Mi chiedevo come l'hotel garantisse la sicurezza e la sicurezza dei clienti. averi?
-Le tazze erano molto sporche.
- Il personale addetto alle pulizie non ha riempito la carta velina dopo la pulizia.
Testo originaleTraduci con Google
Risposta dalla struttura: Warmest Greetings from Mercure Tokyu Stay Osaka NambaThank you very much for staying at Tokyu Stay Mercure Osaka Namba. We apologize for any inconvenience you may have experienced during your stay.We shared all to housekeeping not to make happen and let them Improve for all.Finally, we apologize for the inconvenience caused and we still try improving our imperfectness.Thank you again for taking the time out of your busy schedule to post your review.Receptionist MERCURE TOKYU STAY OSAKA NAMBA
Jun Ming Perry
Camera Standard per due persone
Soggiorno: gen 2025
Coppia
1 recensione
4.7/5
Fantastico
Pubblicata: 17 feb 2025
Good size, however air conditioner wasn’t really working that well. good location too
Traduci
Risposta dalla struttura: Thank you for staying and sharing your review with us. We apologize for the inconvenience caused by the air conditioner. We will continue to improve our service. We are looking forward to seeing you soon.
S brielle choo
Camera Standard per due persone
Soggiorno: feb 2025
Coppia
8 recensione
5.0/5
Eccezionale
Pubblicata: 28 mar 2025
Good location and Good service and also nice hotel
Traduci
Risposta dalla struttura: Thank you very much for staying at our hotel. As you mentioned our hotel is located near Namba Station and Shinsaibashi Station . We are very happy to receive your comment regarding our location. We will continue to improve our service. We are looking forward to seeing you soon. Thank you again for taking the time out of your busy schedule to post your review. Receptionist MERCURE TOKYU STAY OSAKA NAMBA
Hwee Leng
Deluxe Room (Twin con 1 letto aggiuntivo) e lavatrice
Soggiorno: dic 2024
Famiglia
4 recensione
4.5/5
Ottimo
Pubblicata: 9 gen 2025
The room was spacious, clean, and beautifully decorated but too dark (due to black wallpaper). It had all the amenities I needed, toiletries (from lobby), bathtub n triple beds.
The location was perfect, with many local attractions, restaurants, and shops within walking distance, and public transport was easily accessible. I felt safe and well-connected throughout my entire stay.
The housekeeping was not excellent done as we hv to empty our own waste (the dustbin).
Traduci
Risposta dalla struttura: Dear Hwee Leng, Greetings from Mercure Tokyu Stay Osaka NambaThank you very much for staying with us.We glad to hear that you enjoy your stay with us especially inconvinience for the location. We apologize to our housekeeping team that didn't taking care your room very well during your stay, we will tell them to do not make a same mistake in the future.Thank you very much and have nice day!Best Regards,Mercure Tokyu Stay Osaka Namba
Thanakorn
Camera Standard (2 letti)
Soggiorno: feb 2025
Famiglia
3 recensione
3.5/5
Pubblicata: 23 mar 2025
Nice staff and location near tourise spot
Traduci
Risposta dalla struttura: Dear Valued Guest,Greetings from Mercure Tokyu Stay Osaka NambaThank you very much for stay with us.We are glad to hear that you enjoyed your stay with us especially with location. Thank you very much and hope we could welcoming you in another chance.Best Regards,Receptionist Team/Mercure Tokyu Stay Osaka Namba
SUPAROEK
Deluxe Room (Twin con 1 letto aggiuntivo) e lavatrice
Soggiorno: gen 2025
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 2 mar 2025
Very good room and cleanse, close to shopping street.
Traduci
Risposta dalla struttura: Dear Valued Guest, Greetings from Mercure Tokyu Stay Osaka Namba Thank you very much for choosing our hotel. Thank you very much for your valued reviews. We glad to hear that our location and the room condition were great for you. Thank you very much. Best Regards, Receptionist Team Mercure Tokyu Stay Osaka Namba
Utente ospite
Deluxe Room (Twin con 1 letto aggiuntivo) e lavatrice
Soggiorno: nov 2024
Famiglia
7 recensione
5.0/5
Eccezionale
Pubblicata: 20 dic 2024
The hotel is too dark for me. But I like the location as it is in between 2 subway stations. And i love the washing machine too.
Traduci
Risposta dalla struttura: Thank you for choosing our hotel.We are very honored to receive such a high evaluation.We look forward to seeing you again!
Euch
Deluxe Room (Twin con 1 letto aggiuntivo) e lavatrice
Soggiorno: ott 2024
Coppia
3 recensione
4.0/5
Molto buono
Pubblicata: 8 dic 2024
Nice location. However, room is very dark. To find things, you probably need a torch light. Hotel design is modern and artistic.
Traduci
Risposta dalla struttura: Thank you very much for staying at Tokyu Stay Mercure Osaka Namba.We apologize for the inconvenience caused by the darkness of the room.It is stylesh design.We have some lights for rental, Please let us know next time.Thank you again for taking the time out of your busy schedule to post your review.Receptionist MERCURE TOKYU STAY OSAKA NAMBA
Utente anonimo
Camera Superior con 2 letti singoli e lavatrice
Soggiorno: ott 2024
Viaggio con amici
8 recensione
4.5/5
Ottimo
Pubblicata: 3 dic 2024
Location is near to the Shinsaibashi street, exit from the Shinsaibashi train station and either take the elevator from Parco or take the escalator from exit 6 to reach the ground level. Family mart is just opposite the hotel & there are many food options available nearby.
Cleanliness was ok, but perhaps the decoration and furnitures are in dark colour, you could see quite obvious dust going around. There is a limited (empty bins & change towels) or full house keeping option every day. They do not top up the bottles of water if you have not consume the current ones placed inside the room.
The washing machine & microwave in the room works well. Laundry soap is also provided. There is a QR code for you to scan to operate the washing machine. One minus point is there is no drying rack or enough hangers going around if you were to wash one full load (total 6 hangers provided in the room).
The room was well lit in the day as there is a big window and sunlight can shine in. Night time is abit insufficient as the lights inside the room are too dim.
Traduci
Risposta dalla struttura: Thank you very much for choosing Tokyu Stay Mercure Osaka Namba out of many hotels.As you mentioned our hotel is located near Namba Station and Shinsaibashi Station . We are very happy to receive your comment regarding our locationWe apologize for the inconvenience caused by the darkness of the room and dust .Let share to housekeeping to improve.We do mugnet style for house keeping as you mention.Please put it out which stlye you would like to.We will continue to improve our service.We are looking forward to seeing you soon.Thank you again for taking the time out of your busy schedule to post your review.Receptionist MERCURE TOKYU STAY OSAKA NAMBA
Shelyn
Deluxe Room (Twin con 1 letto aggiuntivo) e lavatrice
Soggiorno: ott 2024
Famiglia
2 recensione
4.5/5
Ottimo
Pubblicata: 2 dic 2024
The hotel is located in the heart of shinsaibashi and namba. They are literally just across the street. The room is well equipped with washing machine. The room is very big and bed is very comfy. The only downside is the dim lightings of the room.
Traduci
Risposta dalla struttura: Thank you very much for choosing Tokyu Stay Mercure Osaka Namba out of many hotels.As you mentioned our hotel is located near Namba Station and Shinsaibashi Station . We are very happy to receive your comment regarding our locationWe apologize for the inconvenience caused by the darkness of the room.It is stylesh design.We have some lights for rental, Please let us know next time.Thank you again for taking the time out of your busy schedule to post your review.Receptionist MERCURE TOKYU STAY OSAKA NAMBA
Kean Thung
Deluxe Room (Twin con 1 letto aggiuntivo) e lavatrice
Soggiorno: gen 2025
Famiglia
24 recensione
4.2/5
Molto buono
Pubblicata: 9 mar 2025
Good location but room design not suitable family
Traduci
Risposta dalla struttura: Dear Mr. Kean Thung,Greetings from Mercure Tokyu Stay Osaka NambaThank you very much for staying with us.We are happy to hear that our hotel location is suitable for you during your trip in Osaka. We apologize for our imperfectness during your stay. Hope we could improve our hotel facilities in the future.Thank you very much.Best Regards,Receptionist TeamMercure Tokyu Stay Osaka Namba
Coolkieees
Camera Superior con 2 letti singoli e lavatrice
Soggiorno: ott 2024
Viaggio con amici
31 recensione
5.0/5
Eccezionale
Pubblicata: 21 nov 2024
Convenient location in Namba area
~10 mins to AirPort Express
Which also takes us to Takashimaya and underground subway to USJ
Walking distance to Mcdonalds, Dotonburi and street of shops
Only downside the rooms are really dark, not suitable if you are a makeup person
Washer/dryer in room was helpful!
Traduci
Risposta dalla struttura: Thank you for staying and sharing your review with us.Thank you for your compliments regarding our location.Dotonbori and Namba are nearby, making it a very popular location for international guests.We are also very sorry for the inconvenience regarding the lighting in your room.We will communicate customer feedback to all relevant parties and strive to make improvements.Thank you for your time and contribution.Mercure Tokyu Stay Osaka Namba