SureStay Plus by Best Western Orlando Lake Buena Vista

The hotel is very well located, I love the fact they have kitchen in the room! Ver spacious! The breakfast is regular American breakfast, don’t expect too much.

Péssima experiência! Chegamos no hotel e o recepcionista nos atendeu mal, chegamos no quarto e ele estava sujo e bagunçado, ao invés de duas casas, tinha só uma cama e sofá. Além do mais, o hotel está em reforma, completa bagunça. Única coisa boa é a localização, não indico.

Nunca pudimos usar la piscina el agua verde

一般房間大

BTW, this is now Montreal Suites. First day, 1st room smells moldy, so they transferred us on another room. The 2nd room was hard to open and need a force to open it. Tried to live with that. We are so tired on the 2nd night and around almost midnight, someone is trying to open our room, which scares us. Then when we called the reception, hotel staff double booked the room. We do not have enough sleep the following night, we did a separate check in and on that day, we missed our shuttle. No apologies from management and saying its a glitch on the system, that is their excuse which is BS, because according to another staff, it is impossible to have a glitch. When we get back to the hotel at night, cockroaches are crawling in the rooms and scared that it may enter into my luggage and bring it home. The following day, we cancelled our booking the following few more nights, this is a nightmare. We ended up transferring to another hotel besides them. I will never go back to this hotel, even after they renovate, management was never apologetic. I took a photo of one of more cockroaches in the room.

I will never stay at this property again! The pullout bed was covered in mold and blood. We were provided no blankets for our beds and the pullout. Next we found mold on the walls and the final straw were the roaches. The manager changed our room and that lock was broken and it took us over a hour to get into the room. This room was better but still had issues. The cleaning people would only make one bed and never left towels. In the end they agreed to refund us 50%! It’s been weeks and we couldn’t get a hold of anyone. Well today we finally did and said they would only refund 50% of one day and proceeded to call us liars. I already put in a claim with my credit card company also am calling the dept of health and the bbb. Do not stay here!!