SaffronStays Milton Abbott Estate, Ooty

The place was extremely unhygienic, there was mould everywhere, sofas were dirty and not properly cleaned. The rooms were cold and the provision of heating was limited. The food was pathetic, I had to go to the kitchen and guide the staff with cooking

The location and property were good. I had to give a low rating because of callous attitude and lack of customer service from Saffron Stays. I would have given them 1 star if not for some of the in-house staff. Extremely poor communication on part of the management of Saffron Stays which resulted in an unreasonably high room charge tainted our stay. When we booked over a phone call we clearly stated our needs. 2 beds for 3 people. We were also told clearly that we can take a single suite with 2 rooms and 2 beds. The problem was when we arrived we saw they had assigned 2 suites instead of just 1 suite with 2 beds. Every suite has 1 large main bedrooms and spacious 2 bedroom and sometimes an extra 3rd spacious room as a dressing room. Saffron Stays made the mistake of assigning us 2 suites instead of 2 beds. From our multiple tedious conversation with them what was clear was that Saffron Stays does not care about the customer or service. They do not even know what the layout of the various rooms in their properties. They will not learn from their mistakes because they do not acknowledge they made one. Their point was we paid for the 2 suites already and they will not refund. The agent on their side Mariam seemed to have put us on hold while we were stating our point. She seemed to have disappeared and not actually listen and after many a “hello hello are you there”, she comes back on the phone and reluctantly says “ I heard everything ill take it up with my superiors”. Saffron Stays has also not taken the time to train their homestay staff on how to handle guests. Udhay was a young college going student working as our in-house point of contact. He was extremely polite and eager to help. I would give him 5 stars for his commitment to his job and trying very hard. But he could not help when the cook refused to make us dinner because it was “too late!” And the chef had already left the premises!!!! I mean we were letting them know at 6.15pm about our meal at 8.30pm and we were told it was too late to place an order and that we should have told them much earlier in the day. We were just hungry and a simple Dal rice and pickle would have sufficed. The chef could have said that elaborate meals were n to possible and could have offered us a simple meal. We would have been grateful and would have raved about their service. But NO! We were turned away twice by the chef and that was totally unexpected from a homestay which supposedly provides all meals. We were told we need to have informed well ahead of time. If 2 hours was not considered ahead of time, pray tell, what is!!!! Turning guests away at mealtime was not hospitality. So I had to take away a few stars in the rating. Lionel the manager did his best to connect us with Saffron Stays management and he was pleasant in all our communications with him. The women who helped in the kitchen were also very pleasant and genuinely happy to serve us the meals. Udhay , Lionel and the women s

Had a lovely stay at Saffron stays Milton Abbott estate Bungalow... Special shout-out to the staff headed by Mr. Lionel, they were simply awesome! All our requests were heard and implemented by the very courteous staff, especially Uday. The food deserves a special mention... It was great, we kept coming back from our sight seeing trips to have food at the home stay only... Thanks a lot for our lovely experience at Ooty!

Such a well-maintained beautiful property, not a single tip of my fingers could find dust in any corner, clean, beautiful place, well a maintained garden and fireplace. If you are fond of wooden heritage look n feel house, nthg can get better than this one. The decor speaks the owner's choice The food is yum and so tasty, perfect traditional south Indian style food is what we de***ded for. One day we also had barbeque as suggested by the caretaker with some amazing roasted chicken. The perfect experience of being treated like ur cared for. Mr Lionel was the caretaker, such a humble n kind ***, always around when voiced for & Uday young boy, soft-spoken and humble. Highly Recommended

Had a grt stay at Milton…fabulous heritage property…took us back in time Lionel who manages the property took good care of us.. very humble & caring Special mention for Alwin who prepared chicken & mutton curry to die for… highly recommended and also Udhay for his exceptional service… Its a very nice property if ure going in a smwhat big group… we were a family of 3 people and the rooms were so huge that reaching the bathroom at night which was quite far spooked us reminding us of all d horror movies shot in ooty 😊