Umino Ryotei Okinawa Nakamasou

Just a great Japanese experience !

Neither trip.com nor the hotel informed us beforehand that there would not be cleaning included for the duration of our stay. We had to put our used towels, bathrobes and rubbish bins outside the room for them to change. It would have cost JPY 5000 for each cleaning. Should this be labelled an airbnb instead? Also, trip.com did not indicate that additional charges had to be paid again for a child until after booking (the selected room for 3 was already more expensive than the room for 2). Requests to trip.com customer service staff were abysmal and could not address the enquiry. Service was decent and most were friendly to the child. Breakfast was also decent although it was 2x japanese and 1x western (no choice). The view from the restaurant was amazing! Blue seas and floor to ceiling glass windows. Onsen and sauna were also serviceable. Good proximity to onna beach and aquarium compared to naha. Good overall except for the hidden charges (and no cleaning!) which spoilt the overall experience. Not sure if we would stay again, and we definitely won't be using trip.com in future.