DoubleTree by Hilton Omaha Southwest

Th Hotel was great. Clean. Staff was very friendly and helpful. Our event of The Murder/Mystery Dinner that was held there, was also, top notch! If I had to pick anything that disturbed us, which wasn't The Hotel's fault was , the homeless guy shouting at us with tatoos on his face from the intersection while leaving. Looks as if there's a "camp" or something growing by the 72nd and Grover area. Luckily for Omaha, the bridge construction has ceased traffic in this area to give "the un-housed" time for Satanic cardboard artwork and language classes for "speaking in tongues". Overall, it was great night.

Good hotel only thing that ****** was they didn't have our booking but that was because of this app and their issues not the hotel so guess I should write a copy review for this app right

DoubleTree 值得信任

積分獎勵滿意兑現

Upon checking in, they informed us they did not have the room we reserved (King Suite) and was a Queen Suite ok? I said "not really" and asked for a comp because we needed the King Suite to have a restful night given that our kids (2 and 4 years old) want to join us in bed when we travel and a Queen sized bed is NOT big enough to account for all the thrashing and limb-throwing they do. A King sized bed DOES accommodate this better. The front desk said I would be contacted by the manager on Monday (it was Saturday, Aug 9th, 2025 that we stayed), but I asked for a number to call incase. I called back (didn't get or didn't see the call back to resolve the issue and no message was left if they did call) and was told I needed to go through ******* to resolve (where I booked). So I did. They approved a $25 refund. I replied that $75 seemed more fair and was denied. Additionally, the parking was not convenient with a small lot in the front and a larger one in the back but the keycard reader for the back door was broken with a sign to use the one directly on the other side, that was also broken. So we had to park and walk a ways...again, with two small kids and luggage. We did not have a restful night's sleep that night and were not compensated for the mismanagement of our booking. We have family in Omaha and would have stayed again on upcoming trips but now we will find another hotel due to all the issues we faced at this hotel that did not reflect the prices they charge.