Utente ospite
10 settembre 2024
We looked at the reviews of this hotel before booking,last min.We saw that it had a TripAdvisor 2024 award and had good reviews with 4 stars,but also some One or two bad. Really wish we had taken note of the bad reviews. Really don't know how it has so many good reviews. Pros...The food although mostly the same each day is good and tasty. The room we had was clean and served its purpose, although the double top floor rooms has a really low sloping ceiling so if your tall forget it,we had to re hang the shower door and fly screen as they were hanging off .We had no sheet on the bed and only 1 pillow also tv was not working, but a visit to reception sorted these issues.Also curtain does not fit window at the top so light floods in ,we had to make our own barrier so wasn't up early hours. Cons...Butlins in the sun,we have stayed in 5 other resorts in the same area all 3 star and have enjoyed each one ,We couldn't wait to leave here,we were not the only ones as we heard other couples asking to be moved to another hotel. Crammed together sun beds,and the lounger cushions are absolutely disgusting,filthy and badly stained we felt the need to go out every day. Full filthy ashtrays everywhere.Public areas like the corridors are dark and dirty,just not acceptable . The staff are totally indifferent and are not interested in whether or not you are having a good time,in fact we felt a lot of the time that we were putting them out just asking for the basics. It became clear that the good reviews are mostly written by returning large family groups that take over the public areas. If unlike us you enjoy a butlins weekender you will love this resort,if not avoid as this is a 2 star at best. Take note about previous comments about the drinks as that is true. Each to their own but this was our experience and would never return as there are much better out there for the same money,we just went out every day and evening .
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