Utente ospite
17 agosto 2023
Not really sure where to start.. We normally stay at a hotel in Vilamoura but this time we left it a bit late to book and there was no rooms available so as we wanted a get away we thought this was better than nothing - we were wrong. Upon arrival there were three people in front of us so we had to queue to check in - even though there was some other girl wandering around pretending to be busy but really didn't seem to be. Just before our turn came, the receptioninst who was dealing with the guest in front suddenly got up and left (in the middle of dealing with them!) and this other girl eventually sat down to carry on checking them in. It took an hour before we got seen, no apologies for us having to queue for such a long time. A man behind us who was Portuguese kept going to the front and complaining about the amount of time it was taking but they just nodded and smiled at him. Eventually we were given our key card and sent to our room. On first inspection the apartment seemed ok, lovely and big and spacious with a nice sized balcony, but then we realised there was no aircon, and there probably hasn't been for quite some time! There was a rickety old fan in the bedroom, but as there was four of us we needed another as it was so hot (34C). We also noticed that the sliding windows, doors didn't lock so we didn't feel totally safe - my husband figured out a way of locking them which was to use a fork in one and a spoon in the other and this worked well. We went downstairs to ask for a fan and they said they had none available. They wrote down our details and said they would bring us one. The night was hot and sticky and at 4am we were awoken by screaming and very loud traffic noise - the place seems very alive at night, probably because it's very close to The *****, which we didn't realise or we would have stayed well clear of this hotel. Somehow we survived the hot night and trying to be cheerful (cheerfulway after all!) went down to breakfast. The hot breakfast was not hot at all, it was cold - we thought it was just a one off but it remained cold for the 7 days we stayed here. The plates are kept warmish but by the time you put the food on it it's all cold. You have 4 different types of cereals, cheese, ham, bread, croissants, cake and fruit. The only thing we really liked was the coffee, despite it coming out of a machine it was really nice. Oh - the fruit juices are very watered down, stay away from those!! After breakfast we again went to reception and asked about a fan, again they wrote down our details, nodded and said they would try to get one to us, we went out for the morning, came back and nothing. In the end we decided to buy our own fan as we were dreading another unbearable night. A couple of guests saw us and said: Oh that's a great idea, it's ridiculously hot and terrible they don't provide a fan! Luckily my husband always carries some sort of gadget and was able to put the fan together and so we could use it. I have forgotten to
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